Reference booking number ET*WL*W in the name of Mrs Susan Clifford, Easyjet Flight...

GetHuman-suecliff's customer service issue with Easyjet from August 2018

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Reference booking number ET*WL*W in the name of Mrs Susan Clifford, Easyjet Flight ****, flying from Tenerife to Gatwick on **st August ****. I booked a pre paid Bistro meal for myself and my Husband on **st July ****, Prepay Bistro Confirmation ***********************, but was very surprised and disappointed to find that there was no record of our order with the cabin crew. It was only when I asked the flight attendant when we would be given our food that we realised that the order had not been processed. The issue was finally resolved after a lot of discussion but one part of the original order i e, * Hot Bacon Baguette, was not available so we had to choose something else of the menu. My issue is that I booked the and paid for the service * weeks before my flight, so there should have been plenty of time to organise the actual delivery of the product. I feel that Easyjet let me down on what should have been something very simple and straightforward and it was a company waste of my time placing the order. Why does Easyjet promote the pre order and prepay system if they can't honour the agreement? I certainly would not be able to recommend this product and I'm not too sure if I would use the service again.
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Easyjet

Customer service issue
Reported by GetHuman-suecliff
Aug 25th, 2018 - 3 mons ago
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Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman-suecliff started working on this issue
Aug 25th 6:34am
GetHuman-suecliff shared this issue with others over email
Aug 25th 6:36am