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Eastern Mountain Sports Customer FAQ

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What is Eastern Mountain Sports's Phone Number?

The question we are asked most often is about how to talk to Eastern Mountain Sports customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer international shipping?

Yes, Eastern Mountain Sports offers international shipping. We understand that adventure knows no borders, so we are pleased to offer...
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Contact Eastern Mountain Sports customer service

Returns and Exchanges

How do I exchange an item?

To exchange an item, simply return the item to any Eastern Mountain Sports store location or ship it back to us using our provided...
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What is the return policy?

At Eastern Mountain Sports, we offer a flexible return policy to ensure customer satisfaction. If you changed your mind or are not...
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Shipping Information

What are the shipping options and costs?

Eastern Mountain Sports offers several different shipping options and costs to meet the needs of their customers. Standard Ground shipping...
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Can I track my order?

Yes, you can easily track your order with Eastern Mountain Sports. Once your order has been processed and shipped, you will receive...
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Do you offer international shipping?

Yes, Eastern Mountain Sports offers international shipping. We understand that adventure knows no borders, so we are pleased to offer...
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Payment Methods

What payment methods do you accept?

At Eastern Mountain Sports, we offer a range of convenient payment methods to ensure a seamless shopping experience. We accept all...
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Warranties and Guarantees

Do you offer any warranties on your products?

Yes, Eastern Mountain Sports offers warranties on its products. We understand the importance of providing high-quality and reliable...
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Promotions and Discounts

Are there any discounts or promotions available?

Yes, Eastern Mountain Sports offers various discounts and promotions for customers. We regularly update our promotions to provide the...
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Order Management

Can I cancel or modify my order after it has been placed?

Yes, you can cancel or modify your order after it has been placed, but only if the order has not yet been processed for shipment. To...
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Sizing Guide

What is your sizing guide for clothing and footwear?

Our sizing guide for clothing and footwear aims to help you find the perfect fit. To ensure accuracy, we provide detailed size charts...
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Gift Cards

Are gift cards available for purchase?

Yes, gift cards are available for purchase at Eastern Mountain Sports. Our gift cards make the perfect gift for outdoor enthusiasts...
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Help me with my Eastern Mountain Sports customer service issue

Ask any question you have about Eastern Mountain Sports customer service. We will do our best to get you answers right away.
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