When we originally booked the flight for my parents, everything was confirmed and fine...

GetHuman-papasree's customer service issue with EVA Air from January 2019

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The issue in GetHuman-papasree's own words
When we originally booked the flight for my parents, everything was confirmed and fine. (From LA to Taipei and Taipei to Bangkok.)**But I tried to go into the website again to pick their seats later, the informations regarding their flights back from Taipei to Bangkok is not confirmed. And I received a confirmation emails for both mine and my parents flights, the infos regarding for the Taipei to Bangkok flight is also missing in their intinerary. **Can you please check for us if everythingg is fine? I'm starting to get worried. Their booking is U*CK*P. Name is Weerawat Kiattipongthaworn and Suntaree Kiattipongthaworn. Business class. **Thank you very much. **Ps. The flight is in * days. Please kindly reply back to me asap.
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Customer service issue
Reported by GetHuman-papasree
Jan 16th, 2019 - a mon ago
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GetHuman-papasree started working on this issue
Jan 16th 4:14pm