Before contacting them, items GetHuman-papasree may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
Tip from another customer
Canceling or changing a Flight without insurance usually results in a fee of around $200 to change the flight. If you have insurance be sure your insurance covers the reason you need to cancel or change your flight.
The issue in GetHuman-papasree's own words
When we originally booked the flight for my parents, everything was confirmed and fine. (From LA to Taipei and Taipei to Bangkok.)**But I tried to go into the website again to pick their seats later, the informations regarding their flights back from Taipei to Bangkok is not confirmed. And I received a confirmation emails for both mine and my parents flights, the infos regarding for the Taipei to Bangkok flight is also missing in their intinerary. **Can you please check for us if everythingg is fine? I'm starting to get worried. Their booking is U*CK*P. Name is Weerawat Kiattipongthaworn and Suntaree Kiattipongthaworn. Business class. **Thank you very much. **Ps. The flight is in * days. Please kindly reply back to me asap.
GetHuman-papasree did not yet indicate what EVA Air should do to make this right.
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