Want to use infinity miles on upcoming trip

GetHuman-connexmi's customer service issue with EVA Air from June 2018

Help with my EVA Air issue
The issue in GetHuman-connexmi's own words
The problem: Want to use infinity miles on upcoming trip
GetHuman-connexmi did not yet indicate what EVA Air should do to make this right.
I have an issue with EVA Air too
How GetHuman-connexmi fixed the problem
We are waiting for GetHuman-connexmi to fix the problem and share the solution with the rest of us customers.
Please help with my EVA Air issue
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EVA Air

Customer service issue
Reported by GetHuman-connexmi
Jun 2nd, 2018 - 5 mons ago
I have an issue with EVA Air too
Fixed
Seen by 8 customers so far
Similar issue to 345 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-connexmi started working on this issue
Jun 2nd 7:14pm
GetHuman-connexmi indicated the issue is not fixed yet.
Jun 3rd 8:34pm
GetHuman-connexmi indicated the issue is not fixed yet.
Jun 5th 5:16am
GetHuman-connexmi indicated the issue is not fixed yet.
Jun 6th 1:26am
GetHuman-connexmi indicated the issue is not fixed yet.
Jun 13th 5:03pm