Last night I phoned *** to top up £** from my credit card which I did and the money has...

GetHuman-lucyswai's customer service issue with EE from March 2019

7 views
 | 
558 similar
 | 
0 following
Help with my EE issue
GetHuman-lucyswai's next move: try calling EE again.
The best way to get your problem resolved is to tap the button below to start calling EE. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-lucyswai's own words
Last night I phoned *** to top up £** from my credit card which I did and the money has came out of my bank but I have not received my top up. Yous are telling me to phone you on your number which will charge me **p but since yous did not give me my top up I cannot phone as I don’t have to money too and have tried multiple ways of contacting yous to get my top up sorted or atleast my money back but no one is on your live chats and no one is replying to my emails. I would like this sorted as soon as possible as that £** was the last of my money that has been stolen off me.
GetHuman-lucyswai did not yet indicate what EE should do to make this right.
I have an issue with EE too
How GetHuman-lucyswai fixed the problem
We are waiting for GetHuman-lucyswai to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get EE's attention and get better help faster. Tap below to get started.
Having EE issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lucyswai fixes it.
This email address isn't valid

EE

Customer service issue
Reported by GetHuman-lucyswai
Mar 30th, 2019 - 6 mons ago
I have an issue with EE too
Fixed
Seen by 7 customers so far
Similar issue to 558 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Username
Password
Email address on the account
Name on the account
Phone number on the account
Address on the account
Timeline
GetHuman-lucyswai started working on this issue
Mar 30th 11:39am
GetHuman-lucyswai indicated the issue is not fixed yet.
Mar 30th 11:40am
GetHuman-lucyswai indicated the issue is not fixed yet.
Mar 30th 6:02pm
GetHuman-lucyswai indicated the issue is not fixed yet.
Mar 30th 6:19pm