We're sorry to hear about the issue you're experiencing with your new EBT card. It's possible that your card needs to be activated before you can use it. Card activation processes can vary, but it generally involves calling a certain number that should be found on the card or the documentation that came with it. If your card is showing as deactivated, it may be an issue with incorrect activation or a system error. Unfortunately, without direct access to your account or the ability to investigate the situation, we're unable to provide a specific solution. Please reach out to your local EBT customer service for resolution. They should be able to assist you with card activation or issue resolution.
Asked Apr 16, 2024 12:17 AM