What if my EBT card is damaged and doesn't work?

If your EBT card is damaged and not functioning properly, it is important to take prompt action. You must contact your state's EBT customer service hotline immediately to report the issue. They will guide you through the process of obtaining a replacement card. Typically, they will deactivate the damaged card to prevent any unauthorized use and issue a new one to you. It is vital to report the damage as soon as possible to avoid any disruption in receiving your benefits. In the meantime, you can ask your local SNAP office if they can provide you with an emergency voucher or an alternate way to access your benefits temporarily. Remember, contacting your state's EBT customer service hotline is crucial in resolving the problem efficiently.