I'm still waiting for a resolution from eRewards that they have updated my cell number.

GetHuman-gromerop's customer service issue with E-Rewards from January 2021

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The issue in GetHuman-gromerop's own words
Update my cell number because some of the rewards require a code to be texted to the cell but if the cell is incorrect, I'll never get that text, will I? ... I need help updating my cell number in order for the text message to come through in my new number. Some of the rewards require that a code be texted to my cell number. Unfortunately, that number is no longer mine. My new one is (***) ***-****.*Thanks for your help.*Gioconda RomeroPolk
This has been frustrating because I've been asking on all different ways to have their help.
Please, please update my cell number si that I can redeem the rewards.*Thank you.
I've been with eRewards I think, at least * years.
I tried Q the AI being and she was NO help at all. I then researched their customer service number and located it after a couple of wrong numbers. I called and chose a random extension from the menu bc there was no receptionist answering the phone. I don't know if that VM got to anyone.
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E-Rewards

Customer service issue
Reported by GetHuman-gromerop
Jan 4th, 2021 - 4 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 270 others
0 customers following this

Timeline

GetHuman-gromerop started working on this issue
Jan 4th 10:40pm
GetHuman-gromerop indicated the issue is not fixed yet.
Jan 5th 4:49am
GetHuman-gromerop indicated the issue is not fixed yet.
Jan 5th 5:21pm

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