Good afternoon, ** I want to start with how much we love your coffee and products. The...

Good afternoon, ** I want to start with how much we love your coffee and products. The customer service is generally amazing everywhere we go. However, your store in Key Largo, Fl is the worst store we have ever been to. What’s sad is it’s the only one expect for one in Tavernier Fl which is ** miles from us and run by the same manager but is somewhat better than ours. Every single time, several times a week, I try to go get * coffees, and every single time they won’t answer the drive thru, nor the window. All they do is ignore we are there for * min or more or when we just sat at the window they motion to us they are closed at ***!!!! The window clearly says they close at *. When we do get service the lady always keeps our change, assuming it’s her tip, we’ve had to ask her for it back many times as it was a significant amount. It’s very frustrating. It’s been going on for almost a year. Not sure why but before it was great. We have seen car after car drive away with no service. They are losing money and customers. We have spoken with the manager ** * times and no change. Please please before we just give up on this location completely do something. Please and thank you.**Jessica bush ****-***-******Tamara Matthews ****-***-****