Good afternoon, ** I want to start with how much we love your coffee and products. The...

GetHuman2946003's Make a complaint issue with Dunkin Donuts from May 2019

Help with my Dunkin Donuts issue
First: share to improve GetHuman2946003's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2946003 may need:
Your name and Location of KFC restaurant
The issue in GetHuman2946003's own words
Good afternoon, ** I want to start with how much we love your coffee and products. The customer service is generally amazing everywhere we go. However, your store in Key Largo, Fl is the worst store we have ever been to. What’s sad is it’s the only one expect for one in Tavernier Fl which is ** miles from us and run by the same manager but is somewhat better than ours. Every single time, several times a week, I try to go get * coffees, and every single time they won’t answer the drive thru, nor the window. All they do is ignore we are there for * min or more or when we just sat at the window they motion to us they are closed at ***!!!! The window clearly says they close at *. When we do get service the lady always keeps our change, assuming it’s her tip, we’ve had to ask her for it back many times as it was a significant amount. It’s very frustrating. It’s been going on for almost a year. Not sure why but before it was great. We have seen car after car drive away with no service. They are losing money and customers. We have spoken with the manager ** * times and no change. Please please before we just give up on this location completely do something. Please and thank you.**Jessica bush ****-***-******Tamara Matthews ****-***-****

GetHuman2946003 did not yet indicate what Dunkin Donuts should do to make this right.

How GetHuman2946003 fixed the problem

We are waiting for GetHuman2946003 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Dunkin Donuts's attention and get better help faster. Tap below to get started.
Having Dunkin Donuts issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Dunkin Donuts

Make a complaint issue
Reported by GetHuman2946003
May 18th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 606 others
0 customers following this

Timeline

GetHuman2946003 started working on this issue
May 18th, 2019 6:16pm