What Do I Do If My Dunkin Donuts Card Did Not Reload When I Added Money?
You may contact the customer support agents for help if your Dunkin Donut card failed to reload when you added money. You may need to use an alternative payment method while you await a refund from them.
If you are a Dunkin Donuts customer, you can get your Dunkin Donuts card from any participating Dunkin Donuts locations. If you have a DD account, you may use it to purchase your card. They are virtual cards that can't be used outside the Dunkin' app.
If you set up Auto-reload for your card, the reload will occur on specified dates depending on your set-up. If your Dunkin Donuts card did not reload when you added money, you should seek help from the customer service team. They will offer you a refund as soon as possible. Before contacting the support agents to report the matter, take a screenshot of the screen to confirm that you loaded money to the card. Where possible, provide your confirmation email as well. Before you get help, you may have no choice but to use an alternative payment method. With the DD Perks program, you can pay by cash, debit, or credit when you scan the Loyal ID in the Dunkin' app.
If Your Balance Doesn't Reflect What the Receipt Says
You can confirm your balance if it is different from the receipt. The first option should be to refresh it manually a few times. Open the Dunkin Donuts app and find the 'My Card' tab. Swipe to the card and click on the refresh button.
On the Dunkin Donut website, open the tab 'Check Balance & Add Value.' Click refresh under the card balance.
If your card is registered, you can check your transaction history.
Other Dunklin Donuts Payment Options
Dunkin Donuts also accepts payment options such as Visa, MasterCard, and American Express. It is completely safe to use your credit card on Dunkin Donuts. They have a secure software program that encrypts information before sending it to them. It is impossible for third-parties to use your information.
Updating Your Credit Card Information
1. Click on the 'Home' button
2. Scroll down to the option 'My Account'
3. Click 'Payment Details
4. Select 'Add Credit/Debit Card'
5. Follow the instructions
6. If you wish to change your current credit card, click on the card in the list and update any of the existing information
7. Click 'Done' to complete the process
Using the Website
1. Sign in to your DDPerks account
2. Select 'Manage Profile' on the drop-down menu
3. Click 'Payment Methods'
4. Click 'Edit' next to the card you wish to update
5. Click 'Done' to finish editing
Contacting the Support Team
If your Dunkin Donut card did not reload when you added money, you may be eligible for a refund. Contact the support team and ask for help. The best way to contact Dunkin Donut is on the phone. You will get the chance to speak with a customer service agent who will give you the most relevant help for your problem. Before calling Dunkin Donut for help, ensure that you have a screenshot as proof of payment.
The help forum is a good support option if you don't necessarily need to speak with an agent. On the help pages, you can find answers to some of the most frequently asked questions and topics. The help forum allows you to learn from both the customer support agents and members of the public.
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