I have been buying your product for as long as I can remember. My children have always...

GetHuman4841028's Complaint issue with Duncan Hines from May 2020

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4841028's own words
I have been buying your product for as long as I can remember. My children have always loved your cakes and brownies, so when I saw the "Perfect size for one cups", I was so psyched because it was a small treat they could pop in the microwave themselves. *Not sure if you have had other complaints, but they are probably the worst product ever created. *The first time we put one in the microwave, a hole burned through the cup and I had to clean the microwave and air out the entire downstairs of my home. *I thought the cup was going to catch on fire! And YES! I read the instructions BEFORE allowing my kids to make it and I stood beside them to supervise. Even though they are ** and **, I wanted to watch it for the first time!.*I thought, ok! Maybe we did something wrong! (HIGHLY UNLIKELY), but I tried again. *This time, the cup started leaking, (** seconds into cooking), I put a microwavable plate underneath it and continued for another ** seconds. I have a high wattage microwave, so the cook time indicated approx a minute. After a minute, the cup started to look like it would bubble over, so I took it out and let it sit for * minutes. *The entire bottom still had the powdery mixture, so it never fully cooked. Had I left it in for more than a minute, I thought the microwave would blow!*And yes! My microwave is fine! I use it every day!*Just wanted to let you guys know because I truly love your product and THIS is definitely NOT a home run!

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Duncan Hines

Complaint issue
Reported by GetHuman4841028
May 19th, 2020 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 62 others
0 customers following this
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Timeline

GetHuman4841028 started working on this issue
May 19th, 2020 12:49pm

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