I have been buying your product for as long as I can remember. My children have always...

GetHuman4841028's Complaint issue with Duncan Hines from May 2020

Help with my Duncan Hines issue
First: share to improve GetHuman4841028's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4841028's own words
I have been buying your product for as long as I can remember. My children have always loved your cakes and brownies, so when I saw the "Perfect size for one cups", I was so psyched because it was a small treat they could pop in the microwave themselves. *Not sure if you have had other complaints, but they are probably the worst product ever created. *The first time we put one in the microwave, a hole burned through the cup and I had to clean the microwave and air out the entire downstairs of my home. *I thought the cup was going to catch on fire! And YES! I read the instructions BEFORE allowing my kids to make it and I stood beside them to supervise. Even though they are ** and **, I wanted to watch it for the first time!.*I thought, ok! Maybe we did something wrong! (HIGHLY UNLIKELY), but I tried again. *This time, the cup started leaking, (** seconds into cooking), I put a microwavable plate underneath it and continued for another ** seconds. I have a high wattage microwave, so the cook time indicated approx a minute. After a minute, the cup started to look like it would bubble over, so I took it out and let it sit for * minutes. *The entire bottom still had the powdery mixture, so it never fully cooked. Had I left it in for more than a minute, I thought the microwave would blow!*And yes! My microwave is fine! I use it every day!*Just wanted to let you guys know because I truly love your product and THIS is definitely NOT a home run!

GetHuman4841028 did not yet indicate what Duncan Hines should do to make this right.

How GetHuman4841028 fixed the problem

We are waiting for GetHuman4841028 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Duncan Hines's attention and get better help faster. Tap below to get started.
Having Duncan Hines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Duncan Hines

Complaint issue
Reported by GetHuman4841028
May 19th, 2020 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 62 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address


GetHuman4841028 started working on this issue
May 19th, 2020 12:49pm

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies