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Duncan Hines Customer FAQ

Top Answers & How-to Guides

What is Duncan Hines's Phone Number?

The question we are asked most often is about how to talk to Duncan Hines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do Duncan Hines products contain nuts or allergens?

No, Duncan Hines products do not contain nuts or allergens. We understand the importance of allergen safety and take extra precautions...
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Products

What products does Duncan Hines offer?

Duncan Hines offers a wide range of delicious baking products that will elevate your baking experience. Our product line includes cake...
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Ingredients

Are Duncan Hines products gluten-free?

No, most Duncan Hines products are not gluten-free. The majority of our products contain wheat-based ingredients, which naturally contain...
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Do Duncan Hines products contain any artificial ingredients?

No, Duncan Hines products do not contain any artificial ingredients. We believe in providing our customers with delicious and high-quality...
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Availability

Where can I find Duncan Hines products in stores?

Duncan Hines products can be found in a wide range of stores across the United States. You can locate our products in major grocery...
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Storage

Can I freeze a Duncan Hines cake after baking it?

Yes, you can freeze a Duncan Hines cake after baking it. Freezing a Duncan Hines cake is a great way to extend its shelf life and have...
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How long can I store a Duncan Hines cake mix?

Duncan Hines cake mixes can generally be stored for up to one year from the date of purchase. To maintain the best quality of their...
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What is the shelf life of Duncan Hines frosting?

The shelf life of Duncan Hines frosting varies depending on the specific product. Generally, unopened cans or tubs of frosting can...
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Baking

Can I use Duncan Hines cake mix to make cupcakes?

Yes, you can absolutely use Duncan Hines cake mix to make cupcakes! Our cake mixes are versatile and can be used to create delicious...
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What is the recommended baking temperature and time for Duncan Hines brownies?

The recommended baking temperature for Duncan Hines brownies is 325°F (163°C). Preheat your oven to this temperature before baking....
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Vegan Options

Are there any vegan options available in Duncan Hines products?

Yes, there are vegan options available in Duncan Hines products. While not all of our products are vegan, we do offer a variety of...
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Substitutions

Can I substitute ingredients in Duncan Hines recipes?

Yes, you can substitute ingredients in Duncan Hines recipes. While we recommend following the instructions for best results, there...
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Allergens

Do Duncan Hines products contain nuts or allergens?

No, Duncan Hines products do not contain nuts or allergens. We understand the importance of allergen safety and take extra precautions...
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Help me with my Duncan Hines customer service issue

Ask any question you have about Duncan Hines customer service. We will do our best to get you answers right away.
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