DraftKings Customer FAQ

Unfortunately, to participate in paid contests on DraftKings, you’re required to have a valid social security number. This helps DraftKings ensure all users comply with regulations and legal requirements. If you don't have a valid Social Security Number, you cannot register for paid contests in DraftKings. You can, however, still register to play free contests. We don't recommend using alternatives to your SSN due to the potential for misuse and fraud. Remember to never reveal your SSN to anyone yuo don't trust.

We're sorry to hear that you're having trouble with your account. In most cases, DraftKings restricts accounts due to any suspicious activity or if some necessary verification details are outstanding. Before any withdrawal, it is required to verify your account which includes your identity and your address. If these are not verified or if there is any issue in your account then you might face trouble in withdrawal. For your case, it's recommended to resolve any pending issues on your account and verify your details. Once your account status is back to normal, you should be able to make your withdrawal.

If your DraftKings account is linked to an outdated phone number, it's recommended that you update your profile as soon as possible to maintain account security. Navigate to "My Account" and then to "Account Details." Here you'll be able to update your phone number. Remember to verify the new number once changed. If you experience any difficulty in updating your phone number, consider reaching out to DraftKings Customer Support for help. Always remember to keep your personal account information up-to-date to avoid potential issues.

We apologize for the inconvenience you're experiencing. However, us being an assistant, we cannot directly access account details or personal information for security reasons. Usually, DraftKings' Customer Experience team is diligent about verifying documents and resolving any account restrictions. It may take some time if there's high volume of queries. Make sure you've submitted clear, readable copies of your documents. If the restriction still persists, it may be due to other reasons such as a policy violation or other account-related issues. Please wait for a response from DraftKings' support team, as they are the best equipped to handle your situation. We appreciate your patience.

We're really sorry to hear about this. At DraftKings, we take the safety and security of our users and their funds very seriously. Unauthorized access or transactions are treated with utmost priority. We suggest you immediately change your password and notify us so we can look into this for you. Rest assured, once we receive your complaint, we will investigate the matter. Based on the investigation findings, further steps will be taken, which could include crediting the amount back to your account if the transactions are proven to be unauthorized.