I ordered my food at around **:** and it confirmed at the restaurant about ** min. Late...

GetHuman-coxkeyo's customer service issue with DoorDash from August 2018

Help with my DoorDash issue
The issue in GetHuman-coxkeyo's own words
I ordered my food at around **:** and it confirmed at the restaurant about ** min. Later. It said the delivery would be about a ** to ** minute wait. So I waited the full time. It even had a driver her name was Kelsey. I waited and waited Until all of a sudden she canceled. It didn’t even give me a warning that she canceled it just didn’t show anymore. It is now * AM in the morning. I want to cancel but I do not want to be penalized because the order was canceled and I can’t get another drive until all of a sudden she canceled. It didn’t even give me a warning that she canceled it just didn’t show anymore. It is now * AM in the morning. I want to cancel but I do not want to be penalized because the order was Canceled at one in the morning which means it’s hard to find another driver. I’m going to try and cancel and see if it will give me my full refund and i dont see a cancel button.
GetHuman-coxkeyo did not yet indicate what DoorDash should do to make this right.
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How GetHuman-coxkeyo fixed the problem
There wasn’t a real way to fix it. I was trying to find contact information to see if I could contact door dash customer service. Which was very hard. By the time I checked the app again someone had already picked up my order. Luckily someone was still out at * AM. So I got my food three hours later than it should’ve been but it still got delivered.I believe a real fix for this kind of situation is better access for the customers to contact someone when they have an issue. Rather than just sending an email and hoping someone contacts you back.
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DoorDash

Customer service issue
Reported by GetHuman-coxkeyo
Aug 16th, 2018 - a yr ago
I have an issue with DoorDash too
Fixed
GetHuman-coxkeyo shared how to fix
Seen by 6 customers so far
Similar issue to 1607 others
0 customers following this
Items needed
Email address on the account
Billing address
Name on the account
Timeline
GetHuman-coxkeyo started working on this issue
Aug 16th, 2018 5:19am
GetHuman-coxkeyo confirmed the issue is fixed. Hooray!
Aug 16th, 2018 6:20am