DoorDash Customer Service Issues

Today I ordered two sandwiches from Vienna Market in Cleveland, OH through DoorDash. I am a regular customer and have ordered from them many times before. After placing my $35 order around 12:30 p.m., I received a call from DoorDash saying that I would be charged extra for condiments. In all the times I have ordered this sandwich over the past year, I have never been charged extra for condiments. Last week, I ordered 4 sandwiches for $70, and there were times when Vienna Market included extra condiments at no additional cost when I forgot to ask for them. It is disappointing that DoorDash is now trying to charge me for something that Vienna Market usually provides for free.

I experienced significant frustration with the customer service and website functionality on my recent attempts to place an order. I attempted to order from various restaurants in Columbus, OH [redacted], including Q2 Bistro, Panda House, Matt the Miller, and City Barbecue. Despite investing over 45 minutes in the process and calling three times for assistance, I faced difficulties such as dropped calls and usability issues on the website. The order placement was hindered by items opening in a separate window, making it challenging to complete the order due to items extending beyond the screen. When I finally reached a customer service representative, I encountered a long wait time and was unable to utilize a promo code ("5Years") that had limited validity. Due to these challenges, I opted to order from Jimmy Johns instead. As my work email and schedule are limited, I will not be able to revisit this until Saturday, 6/30. Thank you, -MM- [redacted]

We ordered food from Five Guys in Rocklin, CA, for delivery to Roseville, CA. Unfortunately, the order was canceled without any notification 20 minutes later. We paid with a non-reloadable gift card, so the funds cannot be refunded. When we contacted customer support, we were basically told tough luck and to reach out to the gift card company. It's frustrating that we can't ask a company to reload a non-reloadable gift card. Additionally, the customer support seemed unhelpful and gave vague responses. Losing $40 and missing out on dinner is disappointing. Despite DoorDash not being financially impacted, it's a letdown for us as customers and delivery drivers.

During my recent order at Buffalo Wild Wings, there was some confusion with the items received. I was given multiple dipping sauces, which I assumed were part of my order, but it turns out they were missing items for another customer. After contacting the restaurant, I was put on hold for a while and received some initial pushback when trying to resolve the issue. They ultimately mentioned that the customer should contact the delivery service directly. Despite efforts to correct the mistake, there was a lack of accountability and customer service was not handled effectively, both in-person and over the phone. It seemed that there was a bit of an attitude from the restaurant staff. Mistakes happen, but the situation could have been managed better.

Good evening, My name is Winston Poarch, and I reside in Washington DC. Last week, I was expecting to receive $50.53 out of my $[redacted].23 earnings. However, upon reviewing my account, I noticed that I was still connected to a third-party daily pay service instead of my Bank of America account, which should be linked to my Visa Bank of America card for fast payment. I am curious about when and how I will receive my funds. P.S. Doordash should consider providing a functional customer service number for drivers to address issues like this promptly. Being able to call for assistance rather than waiting for a representative to contact you during a delivery would greatly benefit drivers. Other concerns may arise that are important to drivers, not just customer orders.

Hello, my name is Jada. I am reaching out because I encountered a significant issue with an order today and missed your phone call. The customer entered the wrong address in the app, causing a series of challenges. Despite being pregnant and planning to finish work at 8 PM, I didn't refuel my gas tank fully. I assured the customer that I would deliver the food to the correct address but needed to stop for gas first. After encountering difficulties trying to contact the customer and being signed out of the app, I had to leave due to pregnancy-related concerns. I apologize for the confusion and assure you that I made every effort to resolve the situation. Unfortunately, without a direct line of contact, I couldn't reach out to you in time. This was the first time such an incident occurred, and I wanted to clarify my intentions and situation.

I used a code that DoorDash provided when I placed my order. I ordered at 11:54, and it's now 1:26, but my food has not arrived yet. I've paid for it, but DoorDash seems to be having issues with their payment card, causing delays. I've spent the past two hours trying to reach customer service without success. This situation, which is not my fault, has been frustrating as I expected a quick and convenient service during my work lunch break. I'm seeking a refund for this inconvenience and believe I should receive another promotion for the wasted time and effort spent dealing with this issue that should have been resolved by DoorDash themselves.

I arrived at Taco Bell around 2:20 to pick up an order, only to have my red card denied three times. After unsuccessful attempts to connect with chat assistance, a customer service representative informed me that DoorDash couldn't process MasterCard payments, leading to the order's cancellation. Despite my efforts to resolve the issue and accept other orders, the app only allowed me to exit by rejecting a delivery. By the time I left the store at 3:23, I received a notification from DoorDash at 3:26, but it was already too late. I spent over an hour at the restaurant without any support, impacting my ability to earn income from other deliveries and risking my ratings due to an incomplete delivery. I believe compensation is warranted for the time lost and the lack of support I experienced from DoorDash.

I ordered five crunchy tacos and nachos from Taco Bell. When my order arrived, I received soft shell tacos instead of the crunchy ones. Due to my gluten allergy, I can't eat the soft shell tacos. I contacted customer service through the app, and they gave me a $15 credit. However, my order was $29 with the nachos costing $3.59. The $15 credit wasn't enough to reorder the food. I should be credited the additional fees to place another order. I'm currently left with no money in my account and no food to eat.

I encountered issues ordering my Grilled Chicken Sandwich from 1 North Steakhouse through DoorDash. The app claimed it was not on the dinner menu when it actually is. This has been very disappointing, and I would appreciate assistance to prevent this in the future. You can contact me at [redacted] or [redacted] if needed. Thank you for looking into this matter with the restaurant.

I am frustrated with the way assignments are handled. It seems unreasonable to reassign a job simply because the travel time is over 20 minutes from the acceptance point, especially when it often results in the same Dasher completing the task at a lower pay rate. This has occurred to me five times already, with pickup locations nearby after being reassigned. It's confusing that the system doesn't value travel time as an important part of the job but will still flag if I'm going the wrong way. If a job is taken away and then handed back, it should be at the original pay rate considering the time and effort put in. This practice reflects poorly on the company.

I placed an order for Krazy Hog BBQ in Glenwood, IL on 7/25/28, but unfortunately, the food was never delivered. I received a message stating that the Dasher, Shantavia, was on the way with my order, followed by another message saying she was having trouble finding the building and providing a phone number ([redacted]). Despite multiple attempts to contact her, there was no response. The driver marked the order as delivered, which is not accurate. I will be disputing the charge on my credit card as the service was not provided. This situation is unacceptable, and I believe the driver's actions are deceptive.

I'm feeling frustrated and disappointed right now. I've enjoyed using DoorDash to order food, and my account was originally set up through Facebook. I recently decided to try dash delivering for DoorDash to earn some extra income, but the signup process has been extremely difficult. I'm being asked to verify my existing account with a password, which I don't have because it was linked to Facebook. Despite multiple attempts to reset my password through the "forgot my password" option, I haven't received any emails. I find this email notification process ineffective. I also attempted to "unlink" my account from Facebook and set a password, but after trying numerous combinations of passwords with various characters, the app continues to indicate an error with my password. I could really use some assistance with this password issue, as I still hope to earn some money through the app. Thank you.

I recently received an order I placed around 7:30/7:45. I immediately contacted customer service right after placing the order to inquire about it. Despite being detailed with my questions, when I received the order, several items were missing. I have photos as proof. I also have screenshots of the conversation assuring me the order would be on time; however, upon exiting the chat, I noticed a message on the app indicating it was late. The meal I paid a significant amount for was lacking shrimp, soup ingredients, and green tea, which were supposed to be included as per the app. You can reach me via email, but if necessary, my number is [redacted]. Thank you.

Recently, I've noticed an increase in my orders over the last two days. Despite being scheduled in Mason, I've been traveling to downtown Cincinnati, Forest Park, West Cincinnati, and Blue Ash, with only one delivery in West Chester. I believe my rating might have dropped due to this. Although I complete orders and double-check them, customers seem frustrated with the delays since I'm going to locations far from each other. They are sending me to restaurants that are out of the way for other locations closer to the addresses provided. I'm worried this might lead to deactivation even though I'm working hard. Being scheduled for Mason and having to travel 15 to 20 minutes outside of it has been challenging. I hope this situation is taken into consideration, and I can continue working. Thank you for understanding.

On Monday, 7/30/18, I accepted a delivery from Don Luis Mexican Restaurant in Stockton using the Dash app. To my surprise, the app directed me to a private residence instead of the restaurant. Despite following the app's directions, it led me to [redacted] 99 Frontage Rd. instead of the actual address at [redacted] CA-99, which I found on Google Maps after some searching. I managed to retrieve the food from the correct location and then encountered difficulty in locating the customer based on the app only providing a zip code instead of a specific address. After some communication with the customer, I successfully made the delivery to the correct address. Unfortunately, due to technical issues with the Dasher app, I was unable to properly mark the order as delivered. As a result, my on-time rating dropped from [redacted]% to 96%.

As a new Dasher, today during the 1pm (EST) hour, following my first dash, I received two requests that I accepted. Unfortunately, the second request to go to Chick-fil-A, which was in the opposite direction, was cancelled just as I was about to arrive. Then, I was assigned a delivery listed as "near Alpaca Peruvian Restaurant," which I initially couldn't locate as it turned out to be a different cuisine. While parked there, a new order for Marco's Pizza came in, causing the previous one to vanish abruptly, costing me 20 minutes and extra gas. I attempted to contact support but faced a long queue, and now, being offline, I can't reach out. I'm curious if there is any compensation for cancelled orders. Additionally, I'm puzzled as to why the original order disappeared, why only GPS coordinates were given instead of a restaurant name, and why this specific issue hasn't occurred with Uber Eats. It seems counterproductive to end up losing money rather than earning, which negates the purpose of delivering. - Allison

I have used DoorDash eight times, and each time, our orders were wrong or missing items. We were informed that the Dashers place the orders, making it disappointing that our orders are consistently incorrect. During our most recent order, which included veggies for our one-year-old, they were missing from the bag. We struggle to flag down the drivers on time as they leave quickly. We have experienced missing drinks and food, which is unacceptable. Once the driver marks the order as delivered, it is impossible to reach out to correct mistakes. This flawed system needs to be addressed promptly. Despite understanding that issues can arise in customer service, it is essential for your team to rectify this ongoing problem. We have even had to make trips to the restaurant for missing items on an $80 order. It is frustrating to have to leave the house to complete our food orders when using your app. We are left disappointed and considering switching to alternative services like Uber Eats. How can we recommend DoorDash to others with such consistent errors? - L. and B.

I made a purchase on August 2nd at Bob Evans located at [redacted] Gulf to Bay Blvd, Clearwater, FL [redacted]. My order cost $18.69 for a pancake combo meal and an apple pie a la mode. However, when I received my delivery, the ice cream and sauces were missing even though I was charged for them. After contacting the store and Doordash, I was promised a $5.50 refund to my debit card, but it was never processed. The full amount of the order was still charged to me, and I am disappointed with the service. I have evidence of all communications. If this issue is not resolved, I will escalate it with my bank. I intend to inform my family and friends about this experience and my dissatisfaction with Doordash's service.

Hello, I have not been able to use my Fast Pay feature since July 31. I have contacted customer service four times regarding this issue. I have tried various troubleshooting steps, including re-entering my card information and confirming with my bank that there are no blocks on my account or card. Despite promises from three different representatives to look into the problem and call me back within 30 minutes, no one has followed up. I have not been able to dash because of this ongoing issue. I hope that the company can provide better assistance and resolve this problem promptly. A similar situation occurred over a week ago, and it was resolved the next day because the representative took the initiative to contact Fast Pay directly.