DoorDash Customer Service Issues

I placed an order with Pizza Guys last night expecting it at 8:11 pm. When it didn't arrive by 9:11 pm, I was concerned. DoorDash informed me that it was picked up at 8:20 pm, but the driver only brought it by 9:40 pm, making it an hour and a half late. The food was cold, soggy, and unappetizing. I declined it and requested a refund from the driver, who advised me to contact the restaurant. The restaurant then directed me back to DoorDash for the refund. My $80 order was subpar with stale pizza, cold wings, missing items, and an incorrect salad. This disappointing experience left me scrambling for alternative food for my guests. I am seeking a full refund for the entire order as the service and quality were well below expectations. Despite having good experiences with DoorDash previously, this incident was unacceptable.

Hello, this is Mayla Martinez from Potbelly Sandwich Shop. I would like to report an incident that occurred today involving one of your delivery drivers. An employee stole a cookie when the cashier was not around and attempted to take another one. We have video evidence of this behavior. This is the second time we have experienced such behavior from your team. Unfortunately, I did not get the driver's name, but she was an older Hispanic lady with short hair driving a red car. She picked up an order for Lauren around 7 pm. If this issue persists, we may have to reconsider our partnership with Doordash. Please address this matter promptly to prevent future incidents. I have attached the video footage showing the incident and a picture of the receipt with the last four digits of the card used for payment. Thank you.

I am very disappointed with my recent order experience through DoorDash. Despite a call to confirm my order, the food was not properly prepared. Both chicken plates were undercooked with blood inside, posing a serious food safety risk. This issue has occurred with DoorDash restaurants before, and I urge them to ensure their partner restaurants adhere to proper cooking standards. Additionally, my order was missing two parfaits, and the drinks were incorrect. Essential items like sauce and lemon pepper were also absent. I attempted to contact the company last night without success. I am incredibly upset as I could not eat the food due to health concerns. I am seeking a refund and may reconsider ordering from DoorDash in the future to avoid similar incidents.

Hello, I am Ebony N. and have been experiencing issues with my app lately. I am unsure if I can still download it, but I urgently need access to the days, times, and hours I've worked, specifically for June. I started working in April [redacted] and have not received any communication about my current employment status. Despite my efforts to reach out, I have not been able to resolve this matter. Balancing the responsibilities of being a mother to two young girls and the recent loss of a car without plates, I am under a lot of pressure. I would greatly appreciate a prompt response regarding the status of my account and my work history with you. Please call me at [redacted] or email me at [redacted] Thank you for your attention to this matter.

I attended an orientation today at 11 am in Cleveland, OH. The representative was highly unprofessional. They were tardy, rude to the new employees, the receptionist, and even the person they spoke with on the phone for 45 minutes, neglecting the training session. They griped about the next orientation representative and responded disrespectfully and unhelpfully to questions. One participant misunderstood the red card concept, and the representative's response was dismissive. The office was chaotic. I hope this was an isolated incident, not reflective of the company. I doubt coaching will address the problem effectively, though I acknowledge that it is up to others to decide. Thank you for your attention to this matter.

I recently tried using Doordash for the first time to order McDonald's, and I was disappointed with my experience. Despite not typically being one to complain, my order was incomplete, missing a medium fries, two drinks, and sauces I requested. I paid $21 for the missing items and only received a refund for the delivery charge, not for the missing food. I believe there may have been an issue with the ordering process or the specific McDonald's location. I'd appreciate a refund for the missing items from my order.

I recently placed an order at Wendy's for 2 baconators, 2 double cheeseburgers with cheese and ketchup only, 2 baconator fries, and a chili. The order was fine except for the baconators; I received 2 single burgers with mayo and ketchup instead. I find the customer support on the app inadequate as it seemed to blame the driver instead of Wendy's. Unfortunately, my car is in the shop, and my husband is at work, so I have no way to remedy this tonight. I have been following a low-carb diet for 10 months and was looking forward to modifying the baconators. Disappointed, I won't be using this service again and will be warning others about this experience. It's frustrating not being able to rectify the mistake in-person like at a drive-thru.

Our restaurant in Exton, PA received an order from DoorDash on August 7, [redacted], paid for by a DoorDash customer through the platform. The DoorDash Dasher paid for the order using a DoorDash credit/debit card. The customer later called the restaurant directly regarding missing french fries. After an initial call, she called back requesting a refund for the fries, providing her credit card information. The restaurant cashier mistakenly voided DoorDash's payment instead of deducting the fries' cost. The customer has now been charged twice for the same order and is requesting a refund. When asked, the customer mentioned she had tried to contact DoorDash about the issue but couldn't find a contact number, leading her to call the restaurant directly. The restaurant cannot refund the customer until reimbursed by DoorDash for the voided payment.

Hello, today on Monday, August 13th, I participated in the incentive program during the hours of 5-9. The incentive required accepting a minimum of 2 orders at an 80% acceptance rate for a payment of $3.00 per delivery. Despite accepting 7 orders with an 86% acceptance rate, I did not receive the incentive. This same issue occurred on Saturday, August 11th, when I was supposed to maintain an 80% acceptance rate for $4.00 per delivery. Despite having an 83% acceptance rate, I did not receive the additional pay. I reported the problem but was informed that I didn't meet the criteria. I find it difficult to understand how I failed to meet the requirements with an 86% acceptance rate, 93% completion rate, 91% on-time deliveries, and a customer rating of 4.71. This feels very unjust to me.

Hello Davida, Thank you for raising your concerns about the recent order issue. Unfortunately, I cannot call you past 9 pm due to our customer policy. To investigate further, kindly provide more details on the $11.04 overcharge. It appears that the discrepancy stems from the restaurant owner's pricing. The Single Shrimp Burrito should have been $8.25, but you were charged $13.99 by our company. Similarly, the Chicken Quesadilla was meant to be $4.65, but you were charged $9.99. Your detailed messages explain the situation clearly. If needed, please contact the restaurant owner to verify the pricing difference. Rest assured, I did not intend to pay more than the actual dish prices for the incorrect order.

I placed my food order around 11:30, and it was confirmed by the restaurant about 10 minutes later. The estimated delivery time was 45 to 55 minutes. I patiently waited, and a driver named Kelsey was assigned to the delivery. However, after waiting for the full duration, Kelsey suddenly canceled the delivery without any prior notice. It is now 1 AM, and I'm unsure how to cancel the order without facing penalties due to the late cancellation. I will attempt to cancel the order now and hope to receive a full refund, but I can't locate the cancel button on the app.

Today, I used DoorDash again to order a breakfast meal. Despite specifying that I wanted turkey bacon and selecting it from the options provided due to religious reasons, I received pork bacon. Additionally, I asked for scrambled eggs but got sunnyside up eggs instead, which I don't prefer. To my disappointment, the pancakes arrived without syrup, butter, or utensils. I paid $20 for a meal that was incorrect and inedible. Although DoorDash issued a $13 credit, I would like a full refund back to my card instead of store credit. I may use DoorDash again from a different restaurant, but it's disheartening to have paid $20 for a meal I couldn't consume.

After placing an order, we were informed that one of the items was unavailable. We tried to cancel by leaving a message and sending a text but received no response. Despite being promised a callback, we heard nothing. Uncertain if the order was active, we called the restaurant and learned the order was being prepared. We finally received a text at that time. Although we accepted the order and were charged, the entire experience was disappointing. We previously enjoyed this service but will explore other options going forward.

I made an order from Teriyaki Planet using DoorDash at 7:13 p.m. The order went smoothly initially, but 35 minutes later, the dasher called to explain there was an issue. They suggested I reorder or cancel for a refund. Opting for the refund, I tried to cancel online, but the system wouldn't allow it since the order was already with the restaurant. After multiple attempts to cancel with no success, including contacting the dasher and the restaurant (which was closed), I reached out to DoorDash at their customer service number [redacted] for over 3 hours with no response. Finally, at 10:00 p.m., I received an email confirming the cancellation and that a refund would be processed in 3-5 days. However, I later got a text stating the cancellation was due to the restaurant closing unexpectedly. The main concern is the lack of customer service efficiency and communication from DoorDash, which needs improvement for better customer support and satisfaction.

Hello, I am a Dasher. Recently, I encountered an issue with an order where a customer was waiting for over 45 minutes at Chuck E. Cheese. Upon arrival, Chuck E. Cheese claimed they did not receive the order due to system problems. I advised them to contact DoorDash to resolve the issue and informed the customer accordingly. The order was valued at $9, and I had to spend extra time and gas to address this issue. I believe I should not only be compensated for the order value but also receive additional compensation for the inconvenience caused. Thank you.

Hello, I am Roni O., a dasher, and I want to address my concerns with the company. This morning, I accepted an order to pick up a meal at Top of the Mountain Diner, a 16-minute drive according to my GPS. Upon arrival, the order was cancelled and then reassigned at a lower fee. I took it and completed the delivery. Later in the afternoon, I received another order for Great China, a 19-minute drive. Again, upon arrival, the order was cancelled and reassigned. Despite contacting customer service without success, I completed the reassignment. If this mistreatment of dashers continues, it could negatively impact the company. Today, I faced wasted time, energy, money, and gas due to these order cancellations. I urge the company to address and resolve these issues promptly to prevent further harm.

Dear DoorDash Support, I am Saxon Stahl, and I recently spoke with your representative Karla Marie regarding an issue I had with Ibeku sushi. The order took excessively long, impacting my delivery ratings. Despite being reassured that my rating would not be affected, it dropped significantly from 4.75 to 4.59 after the incident. I suspect the customer Samson rated me poorly due to the delay caused by the restaurant. I kindly ask for your assistance in nullifying this rating as it unfairly reflects on my performance. Looking forward to your response, Saxon Stahl

Hello, my name is Priscilla. Unfortunately, I was recently targeted by a scam where someone pretended to be from DoorDash. They called from a San Mateo, California number while I was on an order and asked for my email under the guise of verifying my account due to fraudulent activity. After providing my email, I received an email stating a new card was added to my account and saw that my daily earnings were cashed out without my permission. As a college student, every cent I earn from DoorDash is crucial to me, and this incident has left me frustrated and worried. I haven't faced such issues in my 2 years of working with DoorDash, and I am unsure about using my account now. $25.00 was stolen from me, and I'm concerned about the safety of continuing to dash. I hope this situation can be resolved, and I would appreciate any assistance you can provide. Thank you for your help. - Priscilla

I believe it's unacceptable for any establishment to not offer a customer service number for immediate assistance, especially when a customer needs answers promptly, especially when hungry. I recently placed an order with DoorDash for wings from Native Grill and Wings. Unfortunately, DoorDash called to inform me that I couldn't select four flavors for my 20-piece wing order. Consequently, I requested them to cancel the order. Subsequently, I directly placed the same order with Native Grill and Wings for pickup. Despite this, the DoorDash app still indicates that my order is being prepared erroneously. I expect a refund promptly - otherwise, I'll have no choice but to share my negative experience on various social media platforms. Native Grill's menu clearly offers wings with four flavor choices; thus, it is puzzling why this customization wasn't honored.

Hello. I recently attended a DoorDash orientation on Tuesday where my license was checked, revealing past tickets from nearly 3 years ago. The staff member informed me they would discuss this with their manager and conduct a background check. I was allowed to leave with the DoorDash bag and Red Card, being instructed to await updates by the end of the week. I am eagerly anticipating news on the status of my background check, as I am in urgent need of this job to assist with financial difficulties. I have abstained from receiving any tickets since those incidents. I can be reached at dom.destefano@[redacted]. Thank you for your attention to this matter.