DoorDash Customer Service Issues

I received a notification about my order, informing me of a 20-minute delay due to app issues. I kindly acknowledged the message. However, after waiting for an additional hour and a half (two and a half hours total), I tried to reach out regarding my order but couldn't get through. Upon checking, I discovered that my order had been canceled without any notification, just minutes after the initial delay message. I was still charged for the order. Being unwell and unable to leave bed, I had to replace the order. I empathize with unexpected situations in customer service, but I believe they should have informed me about the cancellation promptly, especially since they were able to communicate the delay earlier. I am disappointed with this experience.

I frequently use DoorDash and unfortunately, I encounter issues every single time. In a recent order from Pappi's Tacos, they were out of flan, and after a mix-up with credits, I never received the promised refund. A recurring problem is being overcharged for order modifications. Today's experience was the worst by far. Despite ordering California taco, a sampler, a tostada, and a soda, customer service called me four times regarding missing items and even claimed my order was never placed once the dasher arrived at the restaurant. I've been waiting well over an hour, frustrated by the mismanagement and lack of live customer support. Despite my previous support for DoorDash, I am now appalled and eager for a refund. I'm disappointed and upset by this whole situation. Please contact me at a legitimate phone number to resolve this matter. Thank you.

I have noticed an issue on the BBQ Chef app where there is no option to select sides. When I ordered the two meat dinner, I had to pay for a side separately because the app did not indicate that sides were included. The restaurant informed me that the meal already comes with sides, but they couldn't refund the extra side I purchased. They kindly offered to replace it with a sweet potato pie and agreed to provide extra BBQ sauce. However, they were out of the second meat I selected, so I accepted the substitute. When my order arrived, it was missing the sweet potato pie and BBQ sauce but included the extra side I paid for unnecessarily due to the app error. When I contacted the delivery driver, he was unhelpful and dismissive. This unpleasant experience has made me hesitant to use the app in the future.

This is my first time using DoorDash. I placed an order at Rico's Tacos El Primo for 5 items: 1 sangria, 2 Buche tacos, 1 chicharron con chile verde taco, and 1 sope with pork. The DoorDash driver called me regarding the meat type for a taco Alambre, which I did not order. After meeting the driver outside since she couldn't find my apartment, I noticed there was no chicharron con chile verde taco in my order. My total was $13.41 but my bank statement shows $14.68 charged. When I checked the app later, I saw they changed my chicharron con chile verde taco to a taco Alambre. However, my original email confirmation clearly shows the chicharron con chile verde taco. I am seeking a refund for the difference in price for the tacos I didn't receive or a full refund for the entire order. Thank you.

Yesterday, on Sunday, 19/18, I was making a DoorDash delivery for Nation Burger when I received a call from someone who knew my name. They claimed they needed to change my password, sent a verification code, which I changed, and then I received a text for another delivery from Eddie's Pizza. The person on the phone then said to disregard it as I would be reimbursed. They guided me through some prompts on my phone and despite seeming professional, no more orders came in after that. Feeling unsure, I went home, changed my password, and the next morning, I immediately went to the bank to change my account. I created a new account, but I am still owed $[redacted].43. I am concerned if this individual took the money. Can you please assist me and provide clarity on this matter? Thank you.

The driver, King W., called me when he couldn't find the restaurant. I searched the address online, called him back, but he didn't answer. After contacting the restaurant, I learned the order was ready. Despite several attempts to reach the driver, he only answered later stating he had the order and blamed the restaurant. The website indicated he hadn't picked it up. Even after giving clear directions, he struggled to find us and we had to meet in the garage. I kindly request the removal of the delivery fee and tip from my credit card.

I encountered an issue with my order processing as it did not prompt me to input a delivery address. Despite my attempts to add one, the system did not allow me. The order proceeded without requesting an address from me. Upon immediately trying to cancel the order post-submission, the cancellation process took longer than expected, lasting over 5 minutes with each attempt. Regrettably, I was unable to find a means of contacting customer support. This has been an incredibly frustrating experience, making it the worst encounter I have ever had with a delivery service. Currently, I am unable to locate an address associated with the order, and faced difficulties accessing the website despite having a stable WiFi connection. The order is now en route with an unspecified delivery location, leaving me unsure of its destination. Despite my persistent efforts to cancel the order promptly, I was unsuccessful until it was too late. This situation is exasperating, and I urgently require assistance in canceling the order.

Today, I noticed a drop in my customer rating, and I'm quite disappointed by this development. While I'm still new, I pride myself on my ability to handle my responsibilities. I suspect I know who left me the unfavorable rating. When I arrived at Asurion, there were no available parking spots, and the front of the building had red corners. To avoid risking having my car towed while attempting to deliver an order to the customer on the 3rd floor, I decided not to park there. Upon my arrival, the customer was already calling me, and despite the business being only a short 5-minute drive away, she was impatient and asking for my whereabouts. It's frustrating that a customer can overlook my efforts and rate me poorly, especially when the issue was simply finding a place to park for delivering her order.

I went to the hotspot for my 7:30 a.m. to 9:30 a.m. Dash shift. I stayed in the hotspot's parking lot for the entire two hours and did not receive any orders. The hotspot remained the same during that time. I tried to find the "show more" option to see hotspots farther away, but could not find that link or button in my app. If this continues, I might reconsider continuing with Doordash. Unlike Doordash, GrubHub compensates at minimum wage if no orders are received. Uber Eats also sends more orders. It's frustrating that there is no phone number for support. A business cannot operate without providing assistance to its drivers.

I placed an order with DoorDash on 08/23/18. The driver had trouble finding my address, became rude when asking for directions, and then a person from DoorDash called me but hung up when I mentioned the issue. The restaurant confirmed the driver's unprofessional behavior. This experience from the driver's attitude to the lack of response from DoorDash is frustrating. I am disappointed in the service and would like to address this issue with someone who can explain the situation and ensure better service in the future.

On the 18th of August, I encountered an issue with a customer's delivery. Unfortunately, the customer did not provide the main door code or the room number for the condominium, resulting in me waiting outside for nearly 10 minutes. After contacting Grubhub customer service, they advised me to wait in the lobby while they contacted security to open the main door. During the wait, I informed the customer of the parking situation and the risk of my car being towed due to parking in a fire lane, as I noticed a bicycle ticket issuer nearby. Despite waiting an additional 10 minutes in the lobby, the customer did not show up. At this point, it seemed likely that the customer had exceeded the 15-minute time frame. The situation became confusing and challenging to resolve due to the customer's oversight in not providing essential information and being inaccessible at the designated location within the condominium.

I am worried about the potential negative impact on my Dasher score due to a challenging delivery experience last night. I strived to complete a final order beyond my assigned area, facing multiple issues with the customer's order at the restaurant. Despite my attempts to contact the customer for clarification, there was no response after 40 minutes, exceeding my shift. Contacting DoorDash customer service proved unhelpful, with the representative, Laidee, suggesting I deliver a "store recommendation" without clarity from the customer. Even involving Laidee's supervisor did not resolve the situation, leading to frustration as I was unable to complete the order due to lacking information. The lack of support from customer service and the unresponsiveness of the customer were disappointing. I am concerned about the impact on my ratings when I made every effort to address the issue. Requesting to have this incident removed from my record to avoid unfair consequences and seeking compensation for the time wasted in unpaid attempts to resolve the situation.

At around 7:00 pm on August 24, I made a delivery from Banana King to customer A. Upon arrival at her address, I rang the bell twice and called once with no response. I then selected the "customer unavailable" option on the DoorDash app, starting a 5-minute countdown. Despite attempting to contact the customer via call and text, there was no response. When the timer expired, I followed the app's instructions to discard the food and was informed I would be compensated for the trip. Around 10 minutes later, while heading to the hotspot, I received a call from an irate DoorDash employee inquiring about the order's status. Despite my explanation that the customer hadn't appeared or contacted me, he abruptly stated I should have waited for 10 minutes instead of 5. Misunderstanding this policy, I was warned of being reported before he disconnected the call.

My name is Gena S., born on 8/8/[redacted], phone number [redacted]. I have been a Dasher since June [redacted], and I love doing it. Today, I had a disappointing experience when I went to San Marcos, Texas to Dash. The app said they needed Dashers from 1 pm to 11 pm with a $5 bonus per order. I completed 12 orders but only received an extra $20, which was not as advertised. When I called, I was told they had to end the promotion early due to too many Dashers, which didn't make sense. They misled us by promising something they didn't deliver. They also kept pushing us to invite friends to Dash, claiming you could make $[redacted], but after my experience, I cannot recommend it to my friends. I feel let down by the way things turned out tonight. - Gena S.

During a recent pick-up at McDonald's in Long Branch, I faced an issue with a DoorDash Red Card being declined. The cashier had warned me about it, but having to pay for the order myself delayed me significantly. After contacting DoorDash support, I had to wait in a lengthy chat queue before being advised to pay out of pocket or risk consequences for not completing the delivery. This experience was frustrating as it took hours to resolve, time I could have spent earning. The lack of reimbursement and unreliable service has made me reconsider recommending DoorDash to others. My aim is to make money, not spend it, and the inconvenience caused a disturbance with others waiting behind me. The situation escalated as tensions rose, potentially jeopardizing my safety.

Hello, my name is Kim-Au L. and I work as a Dasher. I would like to address an issue regarding a delivery I completed on August 26, [redacted], for Batch 13 and received $8.24. The order fell within the $4 bonus time frame of 11 AM to 1 PM. It is my understanding that to qualify for the $4 bonus, my acceptance rate needs to be 75%. Around 12:48 PM, I received a delivery request for Mike Anderson's in Gonzalez, which is outside the area I signed up for - Baton Rouge, encompassing Baton Rouge, Baker, and Zachary. I am unsure why I was given a delivery request for Gonzalez, considering it is a separate area 40 minutes away. I declined that delivery, resulting in the loss of my $4 bonus. I kindly request reimbursement for the $4 bonus. Thank you.

I am requesting a refund from Doordash before uninstalling the app. My recent order had issues with the Dasher's card being declined, leading to a mix-up where I had to go to the restaurant to correct it myself. Even though the second Dasher who delivered the correct order was helpful, it would have been more convenient to order directly at the restaurant. The restaurant staff was supportive and provided the correct order promptly. I am disappointed with the service and will not recommend it to others. Once I receive the $29.31 refund for my order, I plan to delete the app. Thank you.

I experienced an issue with a recent order that didn't arrive with all the items. The reporting system on the website was challenging to navigate on my phone. Not seeing the refund processed led me to believe it wasn't successful. I attempted the process again and this time, it gave me the option for a refund to my card. However, upon checking, a credit is in my DoorDash account instead of a refund to my card. I am disappointed by the lack of an easy way to reach a customer service representative directly. Having no luck on doordash.com, I am resorting to a third-party site to address this matter in hopes of a resolution. The preferred outcome is a refund to my card rather than having DoorDash credit.

Hello DoorDash team, Last night, I experienced extreme distress while attempting to deliver food from Wasabi restaurant to an unknown location on Breezewood Ct. I circled around from Greenbelt Road to 60th Street, back again, then Spring Hill, and onto Cherrywood Ln and Cherrywood Terrace. After speaking with two very unprofessional customer support representatives, I was informed the order was canceled, with a simple "sorry." I am requesting compensation for the extensive driving I did. This is not volunteer work; it is paid labor. I used half a tank of gas between 4:30 pm and 9:30 pm, solely for three challenging deliveries. I am not seeking a settlement, and despite the stress that affected my health, resulting in my current swollen thyroid, I am willing to push that aside. I also had to go to Bowie, outside of the DoorDash delivery area I signed up for. While I understand the challenges delivery drivers face, it is illegal to withhold pay as a form of punishment. Sharing my private data with you doesn't mean I should not be compensated. I believe I should be paid accordingly for the high level of proficiency I provide, ensuring safety for myself and others. Despite the risks I take while on the road, it is imperative to receive fair compensation for the job done well. I encountered a customer who claimed I never arrived, despite my efforts to locate her in a complex. I am reaching out to request fair payment for the work completed, along with additional compensation for the strain and effort I put in to fulfill the delivery. I simply urge you to do what is right. Thank you.

I am currently experiencing four issues with DoorDash that I need assistance with. Firstly, two DoorDash support agents informed me that I qualify for a $[redacted] bonus for performing well in my first week, which they said would be deposited with my weekly pay. However, I have not received the bonus payment along with my usual weekly earnings. Secondly, I had an order at PhatCatz over the weekend where the app crashed, causing confusion and a significant delay in the delivery due to miscommunication between the restaurant and the customer. Despite speaking to support about this issue, I was only offered a $15 accommodation for two canceled orders from the previous week which I have yet to receive. Lastly, a McDonald's order for a customer named Fernando faced payment issues as the Red Card declined for both credit and debit transactions. Another customer graciously paid for the order, as I could not proceed with the delivery. I am requesting accommodations for the inconveniences faced, prompt communication, resolution for the payment issues, and the swift processing of the promised $[redacted] bonus for my dedicated service.