DoorDash Customer Service Issues

This afternoon, I, Tibisay Solorzano, received a call from a customer named "Sd ey Louis" located at [redacted] NW 4 Pl Deerfield Beach. She ordered from Chipotle but not through Doordash due to issues with the order visibility. She mentioned not receiving a drink she ordered, but since I couldn't view the order details, I was not aware of the missing item. After about an hour, she called back about the drink. Despite taking responsibility, I find it puzzling that she didn't notice the missing drink when she started eating. I informed her that I would request Doordash not to charge for the drink. The total order cost was $8. Overall, I struggle to comprehend why she waited so long to address the issue, given the circumstances.

Today, I encountered an issue with a customer who wanted 14 chicken tenders, but KFC only sells them in 12-piece sets. The customer was upset, and to make matters worse, I didn't get paid for the extra effort it took me to deliver the order. Additionally, the navigation system often misleads me into remote areas, impacting my performance stats unfairly. The app has frozen multiple times, leaving me stranded with no way to proceed with deliveries. The lack of a proper help line exacerbates the situation, forcing me to rely on customers for guidance. The app's text help feature is missing, making it challenging to seek assistance when needed. As a dedicated worker, I find these issues disheartening, especially when they negatively impact my performance evaluation.

Good afternoon, My name is Brittney C. Today, I discovered a discrepancy in my bank account. The deposit did not go through, and upon checking, I found the account was linked to the wrong information. Despite believing I had set it up correctly, an error must have occurred. I have corrected the details but am having trouble changing my password. In case of incorrect bank account setup, will I still receive the money? Or have I lost the deposit due to the error? Thank you. I have been looking for an email address to contact for assistance as a Dasher but have been unsuccessful. Any guidance on who to reach out to would be greatly appreciated.

Subject: Information for Background Check To Whom It May Concern, I am writing to address the background check information you have on file for me. Back in [redacted], I found myself required to have SR-22 insurance. Unfortunately, I was not fully aware of what SR-22 insurance entailed. This led to the policy lapsing when I no longer owned a vehicle, resulting in the suspension of my license, likely around the date indicated in the report. Upon realizing my oversight, I promptly obtained a new SR-22 insurance policy for a non-owner in February [redacted]. I have continuously maintained this policy since then. If I had not let the original policy lapse, I would have completed the necessary 5-year period. Despite the initial mistake, I have taken significant steps to rectify the situation and demonstrate my commitment to compliance and responsibility. Sincerely, Erin W.

On my second day dashing (8/29/18), I was scheduled to work in the Aurora, CO area. I wanted to accept every order initially to test it out. The first day went smoothly, but on the second day, the first order led me 18 miles off course to a pick-up spot outside Aurora. When I reached the Yak and Yeti destination following DoorDash's directions, the restaurant was nowhere to be found. After researching, I discovered it was another 20 minutes away! I had to cancel the order and drive back to Aurora. I don't understand why I received such an order. This added 36 miles to my vehicle for no reason and wasted an hour of my time. This experience was very frustrating, prompting me to end my shift early. I'm left unsure about trusting DoorDash in the future, especially since this happened on just my second day. I may reconsider dashing if it continues to waste my time and gas.

Hello, I have been trying to find an email address for DoorDash dashers to address concerns outside of dashing hours. Currently, I am facing an issue with my "on-time or early" completion percentage affecting my ratings on the Dasher app. Due to frequently encountering delays at slow restaurants beyond my control, my arrival times are affected, leading to lower customer ratings. As a result, my completion percentage stands at 71%, highlighted in red, potentially affecting my dash opportunities. I am reaching out to seek assistance or guidance on this matter. Sincerely, Emily P.

I'm curious why DoorDash hires so many drivers without restrictions. I joined a month ago due to a wrist injury that stopped my painting work. Initially, I loved DoorDash, making over $[redacted] my first week. I then quit painting to Dash full-time. However, recently, with more drivers due to the school season, my earnings have significantly decreased. Despite working long hours each day, I barely make any money now. It's disheartening to see fellow Dashers everywhere I go, affecting my income. I believe full-time drivers with good ratings should receive better treatment and more orders compared to part-time drivers, especially those with poor ratings. The ease of joining DoorDash should be reassessed to ensure better opportunities for committed drivers like me. Sitting in my car during lunch, I've only earned $8 after 4.5 hours, feeling frustrated.

Hello, I encountered numerous issues while working last night as a dasher. I received conflicting orders from different locations, causing confusion and delays. Despite my efforts to prioritize and communicate with the customers, the app continued to redirect me and present new challenges. I attempted to contact support multiple times but only reached a recording, which was frustrating while driving. The situation escalated as orders piled up, some getting cold and others being canceled unexpectedly. Despite my dedication to providing good service, the night ended in chaos. The app failed to register the completed deliveries, erasing all records of my hard work. I documented the problematic orders to validate the challenges I faced. It's disheartening to strive for excellence but feel thwarted by system errors. -Kevin

I am a DoorDash Dasher, Mark D. I recently had an order from Cheesecake Factory on 08/30/18 for a customer who wanted fried artichokes and beet with goat cheese. Unfortunately, the merchant was out of one item, causing a delay as I worked with the customer to modify the order. After over an hour, the issue was still not resolved. I informed the customer that I needed to replace the missing item due to DoorDash's mistake, but after further struggles, the customer ended up canceling the order. When I tried to cancel with DoorDash, they questioned my request and attempted to contact the customer, who did not respond due to DoorDash's actions. As Dashers, we aim to prioritize customer satisfaction, but unfortunately, DoorDash's lack of support has left me considering working for other food delivery services.

I am a DoorDash delivery driver and experienced an issue at the Chick-fil-A located at [redacted] Highway [redacted] in Cypress, TX [redacted]. Upon arriving to pick up an order, I was denied because I did not have a shirt with a company logo or my DoorDash-issued hot bag with me. I normally keep the bag in my car to speed up pickups and believe I am compliant with the terms and conditions as an independent contractor. The restaurant manager mentioned that I needed to have these items for future orders. I never received a DoorDash logo shirt. The incident occurred during my morning shift from 8-10 am. If other Dashers are facing similar problems, it would be helpful to address this with the restaurant. The Chick-fil-A's phone number is [redacted].

Today, I placed a Doordash order for the second time in two days. Unfortunately, for the second day in a row, some items were missing from my order. Despite receiving credits for the missing items, the recurrence of this issue is disappointing. I proactively messaged the Doordasher to ensure all items were included this time, but received no response and yet again, items were missing from my order. While credits are appreciated, they do not address the frustration of not receiving the food I paid for. This experience has led me to question the reliability and customer service of the app. Spending over $30 each time, totaling $35 and $52, the consecutive letdowns have deterred me from using the app further. I initially was excited about trying different eateries through the app, but the repeated disappointments have made me reluctant to continue. Unless improvements are made, I will cease using this app and advise others to be cautious as well. Thank you.

Hello, I recently started working with Door Dash in Atlanta and had an issue with my first delivery. Despite my efforts to provide excellent service, I encountered a situation where the app froze after receiving the order and faced difficulties with a customer. This affected my rating, which currently stands at 4.0, compared to my 4.8 rating with Postmates. I contacted support for assistance, but I am concerned about the impact of this incident on my account. I value Door Dash's standards and want to improve my rating over time. I scheduled a shift for tomorrow, but I wanted to address this issue and seek guidance from Door Dash to ensure my continued eligibility as a Dasher. Thank you, Tim F. Atlanta market

Hello, I've been trying to reach out for assistance regarding my account lockout. Despite contacting support through various channels like here, Twitter, phone, and email, I haven't received any effective help. I followed the advice given to change my password and reinstall the app, but it didn't resolve the issue. I urgently need access to my account to continue my work as there are funds involved. Support claims there's nothing wrong with my account, yet I'm unable to log in. I'm frustrated with the lack of support and hope to regain account access promptly. My account email is [redacted], and I go by the name Sadiki Morris. You can reach me at [redacted]. Thank you for addressing this matter swiftly.

I placed an order for a Chicken Burrito with cheese, fajita veggies, lettuce, pico, white rice, and sour cream, along with 2 bags of chips, hot salsa, queso, and guacamole. What arrived were 2 bowls with different ingredients than what I ordered. I attempted to contact the restaurant but no one could help me fix the issue. The "chat support" was unavailable, leaving me frustrated without a resolution. It's disappointing to pay for food that was not delivered, and even more so when there is no way to seek a refund or resolve the problem.

As a Dash courier, I wanted to address some concerns I've encountered recently. Firstly, I often receive notifications stating I'm heading the wrong way when en-route to a pickup point, causing delays. Additionally, on 9/5/[redacted], I had a pickup canceled last minute and was reassigned, which was inconvenient. Moreover, I've been assigned orders with toll routes despite requesting no toll roads. Lately, I'm receiving orders after the pickup time has passed, making prompt deliveries challenging. Furthermore, my app pauses when using Google Maps, leading to canceled pickups. I understand there are ongoing app issues, but these issues are affecting my efficiency. I request a review and resolution of these recurring problems for smoother operations during my shifts.

I am Iris L***iter, a Dash driver. I have encountered issues with the app directing me inaccurately, causing delays and wrong information. When approaching a pickup, I receive notifications stating I'm going the wrong way, which isn't true. Additionally, I received a cancelation notice and was rerouted mid-pickup, impacting my delivery times. I've also faced problems with receiving late orders past the given time. Furthermore, the app glitches when using Google Maps, leading to canceled pickups. I suggest a solution where a phone call is made for confirmation rather than relying on texts while driving. I prioritise safety and timeliness during my deliveries and hope these concerns can be resolved promptly.

I placed a food order at 3:45 PM. My first assigned driver was rude and unprofessional, blaming the restaurant and me for his mistakes. After a new driver was assigned, my food wasn't even ordered then. Despite being told my food would arrive by 4:45 PM, it's now nearly 5:30 PM, and my food is cold and crushed. The second driver arrived late, unable to find my location even with detailed directions. This disappointing experience has made me reconsider using Door Dash again. I feel I paid $18 for poor service and low-quality food. Despite being promised help by support agents, my issues remain unresolved.

I encountered two problems recently. Firstly, at Red Robin, the system went down, delaying my order and causing my delivery time rating to drop from [redacted]% to 95%. I was made to wait for 15 minutes at the restaurant, which was frustrating and unfair as it was out of my control. Secondly, while completing a delivery for Wendy’s, I received an additional order notification during the task, which I had to decline, resulting in my acceptance rate decreasing. I believe this situation was also not my fault. It is perplexing why I would receive another order while already working on one. I hope my ratings can be adjusted accordingly, as both incidents were beyond my control.

I urgently require a call back from the appropriate department. Please ensure this message is forwarded promptly. My name is Mary Gonzales, and I have been attempting to contact DoorDash regarding the missing Direct Deposit payment for the week ending on 8/26/18. I have made numerous attempts to reach out without success. I am concerned about not being compensated for my work and expenses. I am owed $[redacted].00 and was promised a $[redacted].00 bonus for that pay period. If this matter is not resolved, I will have to report it as potential fraud since I fulfilled my work obligations. Kindly reach out to me at [redacted] or via email at [redacted]. Thank you.

Subject: Re: DoorDash Payment Issue Hello, I have been facing some problems with DoorDash recently. Today, I completed three deliveries during "PEAK PAY," but I did not receive the additional two dollars for each delivery. My total earnings should be $30.58, but it is showing as $24.58. This also happened to me yesterday, September 9th, and seems to be recurring. Additionally, my pay usually reflects in my bank account on Monday morning, but this week, I did not receive my payment from Sunday, September 9th. I will wait until Wednesday to understand what is happening with that, but it is concerning. Could you please address this matter promptly?