DoorDash Customer Service Issues

Hello, my name is E.M. and I work as a Dasher. I encountered an issue with my first order this morning. After picking up the order from White Castle, I attempted to deliver it to the customer's house. Upon arrival, a nurse answered the door and mentioned that she had not placed the order. Just then, I received a notification that the order was canceled. The nurse suggested that perhaps the night nurse, named Shanicia, had placed the order instead. I tried to contact DoorDash, but unfortunately, I couldn't reach anyone. I had to return the food to White Castle. I believe I should be fully reimbursed for this order. Your guidance on this matter would be greatly appreciated.

I originally scheduled a dash in Laurel between 4:30 and 8:30 pm. However, at 4:24, I was assigned an order in Silver Spring, which is 18 minutes away and 15 miles! I contacted support while on my way and was informed they couldn't do anything about it. The support agent suggested unassigning the order and giving it to a closer dasher. I questioned why the order wasn't initially given to a dasher in Silver Spring since I selected Laurel. I inquired about compensation, but the agent mentioned they don't provide it and claimed the manager was unavailable due to a meeting. I finished the delivery, but no one called me back as requested. I am requesting compensation for being sent an order outside of my chosen location and hope for a reasonable resolution from the team.

Hello, as a Fasher, I recently encountered severe in-app issues that have affected my account. I always strive to accept all orders, but the app presented a situation where I received a request for an order while already en route to complete another one. This was not a typical double order scenario with nearby locations. While on a call with a Door Dash representative to confirm my timely arrival at Bj's, I was unexpectedly prompted with a request for another Dash, resulting in my first declined order. Despite this, I successfully delivered the initial order within the designated time. Unfortunately, due to the unaccepted order, my perfect acceptance rate was impacted. I believe there was a glitch that led to the situation. I appreciate any assistance in resolving this issue. Thank you for your attention.

I have a couple of complaints about my experiences with Doordash. First, I've noticed a recurring problem with their mapping service. Despite my university apartment's correct address, the system consistently directs drivers a few blocks away. This results in my orders getting cold as I have to guide drivers to the right location under the hot Florida sun. This extra time spent directing drivers leads to delayed food deliveries. Most of the responsibility lies with Doordash's mapping system. Secondly, I recently tried Doordash's alcohol delivery service. Although everything seemed normal initially, when the driver needed to verify my government-issued ID, the app failed to scan it. He had to input the information manually, and despite it being shown as valid and verified, the app kept looping back to the verification step, causing delays. After reaching out to customer support, the issue was eventually resolved. The driver and I both wasted extra time due to the app glitch, impacting his ability to move on to his next deliveries. This situation calls for compensation for the inconvenience caused. In summary, Doordash needs to address their mapping and ID verification issues to ensure smoother and timely service for customers and drivers. My interactions with the app have been frustrating, and these concerns need prompt attention.

Hello, I attempted to make a call tonight, but unfortunately, no one was available. As a dasher, I only had one order during my entire shift, and it happened to be a challenging one. Despite arriving at the restaurant 25 minutes early and placing the order promptly, there was a delay of approximately 25 minutes beyond my control. I kept the customer informed, who was understanding. I reached out to live chat for assistance, and they confirmed with the customer that everything was fine. However, upon delivery, my late delivery percentage dropped by 2 to 3 percent. I'm disappointed as this affects my overall rating, which was already in the yellow from my first two weeks. It's frustrating as a new dasher, feeling penalized for situations beyond my control. I'd appreciate it if my late percentage could be adjusted accordingly. Moving forward, I'd like guidance on avoiding being marked late when delays are due to restaurant wait times but acceptable to the customer. Thank you for your attention and understanding. I strive to deliver the best service possible but seem to face challenges. Perhaps I should have waited to address this tomorrow, but I wanted to share my experience while it was fresh in my mind. Best, K.

On August 9th, my account got hacked while I was in Italy, receiving a notification of a $[redacted]+ order being sent to LA. Despite cancelling that order with support, I encountered another $56 charge for a delivery. I have reached out to support multiple times with ticket number #[redacted]2, but it has been over a month without any resolution or refund. The lack of response is frustrating, and I demand the $56 reimbursed by Doordash. I will persistently email, call, and file complaints until this matter is settled.

I recently started working with DoorDash. I'm frustrated because my ratings are decreasing, and I'm not sure why. It's frustrating not knowing what I'm doing wrong. How can I improve if I believe I'm doing everything correctly? I always check orders thoroughly and communicate if there are delays due to the restaurant. I maintain politeness, use a hot bag, and include extra items like utensils and napkins. Despite this, my rating is at 4.43, and I'm concerned about deactivation. Could DoorDash provide feedback from customers' reviews so I can understand and improve, or allow drivers to see their rating reasons? I'd appreciate assistance on how to enhance my service based on feedback.

This is my first negative experience with a DoorDash driver. I fully support immigrants but believe they should be able to communicate and understand GPS. My address is 28 E 16th St., Indianapolis, IN, [redacted]. The driver, Erica R according to the app but actually male, called from CVS at [redacted] N. Meridian St., across from me. Despite explaining, he seemed agitated and kept talking over me. Currently in a wheelchair due to injury, I always ask drivers to use the elevator to my floor. I make sure to tip appropriately. Despite staying in touch, the driver's reaction felt excessive. He complained about crossing the street and hinted at needing an extra tip. I explained I had no cash, which was true.

It appears that I am consistently receiving time-consuming and energy-draining delivery assignments from Doordash. My wife and I really enjoy the Dashing experience, and I believe that financial success for Dashers is beneficial for all parties involved. However, some of the deliveries I receive don't seem to make sense in terms of efficiency and profitability. I would appreciate the opportunity to have a conversation with someone knowledgeable at Doordash to discuss my concerns and offer feedback and suggestions for improvement. Please reach out to me at [redacted] or [redacted] to schedule a call. Thank you. Keefer D.

While delivering, I was sent to a business address that no longer exists and had communication issues with customer service. A person claiming to be from Doordash headquarters contacted me and addressed the situation, mentioning that the closed business and canceled orders were known to them. They assured me both orders were canceled, and I would be reimbursed for gas and receive a $[redacted] bonus. However, I later faced account hacking and fraudulent attempts to access my personal bank information. Despite visiting a Doordash center and following instructions, the issue remains unresolved, resulting in the disappearance of my weekly earnings. I am worried about debts owed for car-related expenses and gas used for deliveries, and my trust in Doordash has been shaken. I hope for a resolution soon but am considering seeking external assistance if needed.

As a Dasher in Tulsa, I encountered an issue with an order on Friday. The customer service representative had to manually mark an order for Kaila D as delivered due to an inactive phone line at Tally's Cafe, the pickup location. I used my red card to pay for the order and successfully delivered the goods. The system froze as the business couldn't receive the order on their tablet. The representative marked it delivered over the phone while I completed the delivery. They even contacted the customer after I left. Despite also delivering an order from the Donut Hole earlier, only one delivery is showing in my earnings. I'm concerned about not being compensated for the second delivery.

I was excited to use the Chipotle website for ordering and scheduled a delivery on August 29, [redacted]. However, upon receiving my order, I realized it was incorrect, belonging to a person named Sarah. After contacting my DoorDash driver, Hamse, at ‭+1 [redacted]‬, I explained the mix-up and requested my correct order. Despite his objection and insistence that the mistake was not his responsibility, I persisted and contacted Chipotle to confirm my order's availability. Eventually, after much back-and-forth, Hamse retrieved the correct order but never returned as promised. Unable to reach him, I discovered his number was out of service. Chipotle claimed they couldn't issue a refund over the phone and suggested I visit the restaurant or contact DoorDash. Dissatisfied with their response, I found the situation frustrating and inconvenient, as I lacked transportation to personally visit for a refund. This experience with DoorDash has tested my patience, and I seek guidance on obtaining my refund. Thank you.

I used DoorDash only for the second time today and I am extremely disappointed with both experiences. The first time, part of my order was missing, but I was still charged. Despite being given a discount for the inconvenience, my second order today for Chinese food was also incorrect. I specifically requested "LOTS AND LOTS OF SPICY MUSTARD PLEASE!!!" on two separate meals, but neither had any spicy mustard. The order was also late. I feel like the drivers are not reading customer requests properly and orders are not being checked accurately before delivery, even though I paid delivery and service fees along with a tip. These two bad experiences have left me very unsatisfied with DoorDash, and I am open to hearing what steps can be taken to address these issues.

As a business owner, my internet connection went down, causing my credit card machine to stop working, resulting in a DoorDash delivery with failed payment. After being advised to return by our internet provider, the customer attempted payment again at 3:30, but the transaction continued to decline. Despite our machine being functional now, card payments persistently fail. Attempts to contact customer service were unhelpful, and the situation has led to financial losses. The poor service experienced has led us to reconsider DoorDash orders. The unhelpful demeanor of the customer service representative exacerbated the issue, and the ongoing problem with card payments is impacting our business negatively.

Hello, I am a Dasher and encountered an issue with one of my recent orders. The merchant was significantly delayed in preparing the customer's order, causing a considerable delay. Furthermore, the GPS system directed me off course, leading me far away from the customer's location. As a result, it took nearly two hours to deliver the items to the customer. Unfortunately, when I sought assistance through the app, I did not receive the help I needed. I am extremely frustrated by this experience as it negatively impacts my driver ratings, and I incurred additional expenses on gas for this delivery. I am keen to address this matter promptly and would appreciate speaking with someone to resolve these issues.

Hello, I am Traci Lewis and can be reached at [redacted] Today, about 45 minutes ago, while I was having lunch at Tu Lan restaurant in San Francisco, I placed a DoorDash order for delivery to my friend at 1444A Silver Ave. in SF. After receiving a confirmation email from DoorDash, I realized that the restaurant staff was unaware of DoorDash and unsure how to receive payment. I am concerned about double payment and seek guidance on how the merchant can collect their money from DD. It seems their son had set them up on DD but unfortunately, didn't have the chance to train the staff. To prevent future issues, I believe they should be removed from DD. Fortunately, my friend received the order without any trouble, but I seek assistance regarding payment. Thank you.

As a merchant with Doordash, I contacted them to inform them of a delay of 20 minutes for an order. The Doordash representative assured me they would relay this information to the dasher and customer. When the driver arrived shortly after, I explained the delay, and despite my efforts, he reacted negatively and displayed attitude. He then waited in his car and later requested a soda, for which I directed him to the refrigerator. Upon completion of the order, I attempted to charge him for the soda, but he refused, citing unpaid wait time. Disappointed by his unprofessional behavior, entitlement, and disrespect throughout the interaction, I do not recommend him for future pickups at any establishment.

Hello, I have been attempting to contact someone since last Saturday regarding an issue with my fast pay on the Dasher platform. Despite being directed to the Dasher helpline, the website is not functional. I have been persistently trying to resolve this matter since Saturday. The problem seems to be related to my bank information, as I have not made any changes to my credit card information. Although I have successfully received two direct deposits from Doordash, I am currently unable to utilize fast pay. I kindly request assistance in resolving this promptly so I can access my earnings either today or tomorrow. I would appreciate it if someone could address this matter and get back to me.

I am concerned about my low rating after only delivering for about two weeks. I have consistently been punctual at restaurants and followed the fastest routes to customers. However, a recent incident arose when I received a second order while on the way to make a delivery. This second order required me to place and pay for the items at the restaurant, leading to a delay. Despite assuring the first customer that their food was on its way, the estimated delivery time given to them was different from what my app displayed. When I eventually reached the first customer, the food was late, impacting my rating. I believe this one incident unfairly affected my overall performance, as I have been early with all other deliveries.

I am frustrated with continuously not receiving appropriate tips despite doing all the required dashes. For example, on one occasion, I only received $24.46 in tips for six dashes totaling $42.46, keeping all the tips including two dashes. Additionally, I am consistently sent on deliveries over 15 miles away, which is unreasonable. I have meticulously documented every email, dash, tip, and even recorded phone calls. I am exploring the possibility of legal action and would like to connect with others for a class action lawsuit. Please reach out to me at [redacted] if interested. My name is Donne Griffin. It is crucial that this unfair treatment stops. Drivers like me put in hard work, drive long distances, and incur expenses. I have gone above and beyond, driving over [redacted] miles in just 4 1/2 hours with evidence to prove it. They must pay me what I am owed, which amounts to over $[redacted], and stop assigning me distant deliveries. This situation is unsustainable, and it needs to be addressed immediately.