DoorDash Customer Service Issues

Hello, I am a new Dasher and had a frustrating experience today. While making deliveries, I was unexpectedly sent out of my region twice without my consent. Upon being switched to a new region, I was bombarded with continuous orders in that area. I couldn't pause or end my dash without declining multiple orders due to the immediate replacements. After declining a few orders, I encountered an "error [redacted]" message that prevented me from ending my dash promptly. This mishap caused my acceptance rate to drop below 80%, resulting in the loss of my bonus for the day. As a female driver concerned about safety, being redirected to areas I don't feel comfortable in is alarming. I managed to resolve the issue by restarting the app and pausing my dash to return to my original region. However, I am disappointed about losing my bonus and want to prevent this from happening again by adjusting my settings. Thank you, D.F. [redacted]

I placed an order with your service on Thursday. Initially, your driver called me and was upset for mistakenly going to the wrong gate. After guiding him to my building, he insisted I come to collect the order. I had to drive to meet him, and upon receiving the bag, I discovered it was handed over upside down, resulting in leakage of Chinese food all over. Sadly, over half the order became inedible. Despite providing feedback, no response has been received. Moreover, I was charged $45 for a meal that was not delivered adequately and most of it ended up wasted in the bag. The driver also blamed me for his decision not to follow the GPS. Such disrespectful behavior is unacceptable, and if this is the level of service consistently provided, I doubt I will be using your service again.

I have ordered from DoorDash twice now, and on both occasions, the drivers arrived late because they couldn't locate my apartment. I live in Building 1, which is the first building inside the gate, and my unit is on the second floor. It should be easy to find, yet the drivers keep calling me for directions. This is unprofessional and frustrating. I receive deliveries regularly, and no other delivery person has had this issue. The DoorDash drivers seem unfamiliar with the area, which results in my food arriving cold. It's disappointing that despite paying delivery fees, service fees, and tipping in advance, the service is unreliable. My boyfriend uses DoorDash too, and his deliveries never require calls for direction. I expect better service without constant calls, and this experience makes me hesitant to use DoorDash again. If this persists, I won't recommend DoorDash to anyone.

While working at [redacted] Anchor Plaza Parkway, Suite [redacted] in Tampa, Fl, a delivery person from Door Dash with false eyelashes came into the office looking for someone named Vee. After clarifying that there was no one by that name there, the interaction became tense and the delivery person felt the recipient was being rude. Despite the misunderstanding, it escalated to insults being exchanged. It is essential for delivery drivers to have precise information and not disturb work environments unnecessarily.

I have had two delivery experiences with Schlotzsky's on I-20, both times the app indicated the address was in Arlington on I-20, but it's actually in Grand Prairie on Great Southwest Parkway. I was directed to the wrong location twice today, causing me to navigate through heavy traffic on I-20 and take a different route to reach Schlotzsky's. This resulted in an hour and a half spent on this single delivery. The app needs to correct its location information as the restaurant is not in Arlington. I could have completed two orders in the time it took me to deal with this one due to the location mix-up. I request compensation for the time and effort spent on this order. Looking forward to your prompt response. Thank you.

Last night, I had an issue while trying to deliver a Steak and Shake order through the app. Despite encountering a login problem and seeing a "wrong credentials" error message, I managed to speak to DoorDash customer support by phone. They provided me with the customer's address, allowing me to locate it on Google Maps. However, my phone froze, preventing me from making calls or using any apps. I'm not sure if this was caused by DoorDash or just a general issue, but I followed all the necessary steps on my end. I am hoping to resolve these technical difficulties soon so I can continue working. Thank you.

On September 9, [redacted], I encountered an issue related to extra pay while working. Despite providing DoorDash with screenshots of the bonus details and additional orders, I have not received the extra pay owed to me after multiple emails and phone calls. I have been promised callbacks by five representatives who failed to follow through, and the lack of assistance is unacceptable. If this matter is not resolved promptly, I will be forced to seek legal action against DoorDash due to the mistreatment of its Dashers. Many others have faced similar problems, and this company should be held accountable for its actions.

I am frustrated with The Cheesecake Factory as this is the second time my order has been incorrect. They left out the avocado egg rolls, included chicken in my mom's burrito despite our request, and added chicken to my Caesar salad, which was supposed to be chicken-free. This is especially upsetting as we are vegetarians and have had issues in the past, like receiving a beef burger instead of a vegetarian one. I tried to ensure the order accuracy by texting the DoorDash driver, but it still wasn't right. Could you please process a refund for order [redacted]? My contact number is [redacted], my name is Kendzie B., and my email associated with the account is [redacted]

I recently ordered from The Cheesecake Factory, and for the second time, they have made major mistakes with my order. Despite requesting no chicken, they included it in my mom's burrito. Additionally, they forgot to include our avocado egg rolls, and instead of the Caesar salad I ordered, I received a chicken Caesar salad. It's disappointing that they have two separate menu options for each, and yet they got it wrong. I even messaged the driver to confirm the order, but it was still incorrect. This situation is particularly frustrating for me as a vegetarian since they have made similar errors in the past with my orders. I am hoping to receive a refund for this mix-up.

I am Geovani R., a Dasher with DoorDash in New York City. Lately, I have encountered app issues and seek assistance with resolving them. After accepting a drive in the app, it continues to send me additional jobs apart from the one I accepted. Recently, as I tried to check in for an order, I received unrelated orders that affected my performance ratings unfairly. I believe these issues are out of my control and unjustly impact my ratings and reputation. I value my work with DoorDash but find this situation discouraging. I hope for a positive resolution where these issues can be corrected to accurately reflect my performance and dedication to providing excellent customer service.

During my second week with Doordash, someone (I suspect an insider) added their bank details to my account and set up a "fast pay" option. They redirected my earnings from September 3rd to 9th, totaling $[redacted].68, to their account. Despite raising the issue on September 10th, Doordash has not resolved it after multiple escalated cases. They refused to remove the unauthorized fast pay account and dismissed my concerns by saying "somebody else got paid," closing my case. I am disheartened by their lack of action considering my hard work. If this matter is not addressed in the next two days, I will pursue legal action. I have consulted with a lawyer already. - LB無しさん[redacted], lynnieb209@ gmail.com, [redacted]. Ref # [redacted]6

I am extremely frustrated. There were multiple issues during my delivery that were out of my control, resulting in my on-time delivery percentage dropping to 75%. My red card was declined, the app displayed inaccurate prices, and there was a shortage of the requested bagel at Dunkin' Donuts, forcing multiple calls to the customer. Despite these challenges, I provided excellent customer service. I am disappointed that the delivery time was not updated to reflect the circumstances I faced. Please rectify this error promptly to accurately show that I did deliver on time despite the difficulties I encountered navigating to the customer's location. Kindly address this issue with urgency.

I am a manager at Jason's Deli ([redacted]). Our computers were down when your customer placed an order and a DoorDash employee came to pick it up. We manually accepted the card, but when our systems were back up, we entered the card details and it was declined. I've spoken to numerous customer service representatives, but have not been able to resolve the issue. I need to get paid for the food that was taken from our restaurant. Most representatives I've spoken to struggle to understand my situation. They are unable to provide a last name and promise to call back, but I never hear from them again. I've requested to speak to a manager or someone in accounts, but no one can assist me. I have all the necessary information to process the card, yet it continues to decline. Please have someone contact me. Thank you.

Hello, my name is Amanda and I am a dasher. I noticed that my rating dropped from 4.91 to 4.83 after tonight's deliveries. I suspect that a customer named Lyndsey, who ordered from a restaurant called Boca de Boppa, may have left a negative review. She requested many food customizations, which I saw only after I had already left the restaurant. I'm concerned this might be affecting my rating unfairly. Additionally, there have been instances where the pick-up time changes once I arrive, causing delays in my deliveries. It's challenging when restaurants make me wait excessively for the food as well. It would be helpful to extend delivery times during peak hours. I would appreciate it if you could assist me with these issues. Thank you for your help.

I have been attempting to become a Dasher for some time now. I originally applied while in Texas during the summer and was instructed to attend an orientation. As I have since moved to Arkansas for school, I have tried to request a new activation kit but have not received it, despite it being marked as delivered over a month ago. When attempting to contact the support center, the representative I spoke to was unable to understand my dilemma and could not provide assistance, insisting that I attend an orientation. I explained that my location has changed, but the issue remained unresolved. I even tried creating a new account, which also proved unsuccessful.

Good morning, my name is Joli Dominguez. Yesterday was my first time signing up and using DoorDash. I was excited to try it out as I had heard good things. I used it to order food for myself and my best friend. Unfortunately, I was disappointed by the service I received. My first order was from McDonald's, and I spent about $12.61 on it. However, my friend did not receive the medium fries and drink that were included. I reported this through the app, and they said they would refund $5.90, but I have not received it yet. Then I placed a second order for myself and experienced terrible service. The food was late, the fries were cold, and the delivery person made inappropriate comments. I am 18, and they seemed to be in their mid-30s. I would like to receive my refund and I am unsure if I will use the app again if this is the level of service provided. Thank you for your attention.

I recently ordered food from a place called Nicky on Saturday evening. Unfortunately, the food was not cooked properly. The chicken was still red inside, and the meat my daughter had tasted old and strange. Early Sunday morning, both my daughter and I got severe food poisoning and had to be rushed to the hospital in an ambulance. We were dehydrated and had to stay for a couple of days with IVs. This whole ordeal has been a nightmare, and it has seriously made me reconsider using DoorDash ever again. I am hoping to get a refund for this terrible experience.

I would like to cancel my DoorDash subscription. According to DoorDash's support instructions, the process involves logging into the app or website. On iOS, after logging in, I should tap on the "Manage DashPass" banner and then click on "End Subscription". On Android and Web, I need to log in and access DashPass through the menu. After that, I should select "End Subscription" and confirm the cancellation. Unfortunately, I couldn't locate the "End Subscription" option in my account. I have already reached out to them via email to request the cancellation, but I am uncertain if my request will be processed correctly. All I want is for DoorDash to delete my account, profile, and credit card information as I no longer wish to continue with the subscription.

I'm a Dasher who encountered an issue with an order that had already been picked up by another driver, affecting my rating. This is the second time this has occurred, and my rating has not been corrected. I request the removal of the two declines from my rating as both were due to issues on the company's end. I appreciate your assistance. For confirmation, please contact me at [redacted]. I find it unfair that accessing live support has become difficult, as I've spent over an hour trying to contact you. It is crucial to support your workers better. The current help website lacks efficacy and offers no useful information.

I paid $65.38 for a DoorDash delivery but received the wrong order. The delivery was significantly delayed, and the driver was apologetic. After contacting the company, I eventually received the correct order but had to wait an additional 30 minutes. The management at TGI Fridays attempted to contact DoorDash for a refund without success. They expressed frustration regarding the long wait, as the purpose of the service is prompt delivery. As a single mother relying on convenience, it was disappointing to have to make my kids wait longer. While I've heard great things about DoorDash, my first experience was unsatisfactory, and I doubt I will use it again.