DoorDash Customer Service Issues

I did not receive the additional $6 for weekend pay during my Friday shift. I completed both orders between 7:23PM - 8:48PM but did not receive the extra pay due to a missed delivery notification. The day before, I completed 2 orders between 7:25PM - 8:55PM and received the $3 additional delivery pay for each. I am seeking the $6 weekend pay for each of the 2 orders completed on Oct. 12. I have screenshots to prove I accepted the "New Krung Thai" order and all other Friday orders. Additionally, I have evidence of the extra delivery pay from the previous day.

As a Doordash driver, I'd like to provide some feedback regarding a challenging merchant - Walmart. Delivering for Walmart involves orders with over [redacted] items, resulting in long wait times for pickup. There appears to be a disconnect between when the customer schedules a delivery time and when I receive the order. This leads to delays, causing frustration for both the driver and the customer. It would be beneficial if drivers were only assigned deliveries once the order is prepared, within the customer's specified time frame. Currently, drivers receive meager compensation for lengthy Walmart deliveries, often with unhappy customers. Implementing a system to notify drivers when orders are ready, similar to how it's done with restaurants, could alleviate these issues. Despite these challenges, I enjoy being a Dasher, and I believe addressing these concerns will enhance the overall Doordash experience for everyone involved. Please feel free to reach out if you require any additional information. Thank you, Ben Weston.

I need help with a personal matter unrelated to being a Dasher. On October 13th, I met a female Dasher at Kwong Dynasty while we were waiting for orders. I developed strong feelings for her but wasn't brave enough to talk more. I couldn't get her name, and she doesn't know mine. It's 4 am, and all I can think of is her. Could you help me locate her by checking records and passing her my contact details from my Craigslist post titled "DoorDash Delivery girl at Kwong Dynasty 10/13"? I understand it's a bit unorthodox, and I apologize for any trouble. If this isn't possible, I won't pursue it further to maintain professionalism. Thank you. NAME: BRYAN PALMER PHONE: [redacted] RESTAURANT: KWONG DYNASTY LOCATION: WARWICK, RHODE ISLAND DATE/TIME: 10/13/18--6:00-6:30 PM

I am a loyal customer and have utilized your services multiple times, with intentions of continuing to do so. Recent events in Turkey have prompted me to address a concern regarding your company's funding ties to Saudi Arabia. Given the Saudi government's lack of transparency regarding the disappearance of reporter Jamal Khashoggi and its numerous human rights violations, I contemplated uninstalling your app in solidarity. Yet, I opted to convey my sentiments through this message instead. I acknowledge the complexities of finance, politics, and business, understanding they are seldom clear-cut. Though I am an individual of little influence, I urge your company with its financial and social standing to take a firm stance against such atrocities. I implore you to signal to your investors your disapproval by declining further investments and abstaining from engagements with Saudi Arabia to denounce the violent suppression of dissenting voices. Many other major corporations have taken similar actions as a statement against such misconduct. I trust this message will reach the appropriate individual or department. Thank you for considering my perspective.

My name is Courtney Stanfield, and I am a Dasher in Oakland, California, working with the DoorDash company for about three months since October 1st, [redacted]. After reordering a red card, I've had difficulty logging in with my email, [redacted] The app has been showing "no nearby Dashers are needed" for almost two weeks, preventing me from working and affecting my income, putting me in debt. I'm worried about paying my car note. Can you assist me in resolving this issue, so I can start Dashing again? Please reach out to me at [redacted] or email me at [redacted] or [redacted] Thank you.

Hello, I'm a DoorDash delivery driver. Yesterday, I completed my fifth delivery with a 5-star rating from the previous four. The delivery was from McDonald's in Victor, N.Y. Unfortunately, they were out of the white hot chocolate the customer ordered, and I substituted it with regular hot chocolate after confirming with her. Due to an error at the restaurant, the order included a folded egg instead of scrambled, which I explained to the customer. Despite trying to fix the mistake, the customer still seemed dissatisfied. Upon delivery, I clarified the situation with her and ensured the extra food was explained from McDonald's error. However, my rating has dropped to a 4.5, and I'm concerned about losing my account due to factors beyond my control. Customer service is my priority, and I communicate diligently throughout the process. Despite my efforts to resolve issues, my rating was affected. I seek advice on how to address this situation.

Hello, I am a Doordash driver concerned about my ratings, particularly my fast/early rating. I heavily rely on this job for income and want to ensure my ratings don't lead to deactivation. My current rating is 4.38, and I aim to improve it to 4.5. However, my on-time or early rating is at 60%, mainly due to late pick-ups caused by traffic or short preparation times given by the app. I fear this may result in deactivation. I want to resolve these issues proactively to maintain my earnings of $[redacted]-$[redacted] a night. Please assist me in addressing these concerns. Thank you for your attention. Best, K.

I have two concerns. I work as a dasher and noticed that my customer rating decreases after each delivery, despite being punctual and receiving appreciation from customers. For example, on Oct 19th, I delivered the order 15 minutes early to the front desk, but my rating still decreased. I suspect there might be a glitch causing this issue. Additionally, on Oct 12th, another dasher picked up an order meant for me, despite me contacting support and being reassured it wouldn't impact my stats, which it did. I fear dashing now because of the declining ratings. Can you investigate this for me? Thank you.

The communication regarding my order with the restaurant was extremely challenging. I received multiple calls, one of which was about changing pasta types, but the language barrier and accent made it hard to understand each other. Then, the delivery driver contacted me to express frustration about missing another order and a payment issue caused by what he perceived as a change in my order, even though I didn't alter anything. Following that, the driver complained about the tip through text and made a rude comment after delivering the food. Additionally, the order was incomplete, missing a $15 salad. This experience was truly disappointing for me, as I have never encountered such poor service.

I encountered an issue during my last delivery with Dash. After delivering the order, my car was unintentionally locked with the engine running due to strong winds. Unfortunately, this trapped my phone inside the vehicle. Although I managed to make the delivery on time, I was delayed in marking the order as delivered as I couldn't access my phone to do so. The customer kindly lent me their phone to call my insurance company for assistance, but I had to wait nearly three hours for help to arrive. I just wanted to update you on this situation and clarify the delay in updating the delivery status. Please feel free to reach out to the customer, who can confirm the incident. I'm grateful for their kindness and willingness to help out on a cold and rainy evening.

On October 14th, I used Fast Pay but did not receive the full payment for the orders I completed between October 8th and October 15th. I visited the DoorDash office and submitted a ticket to resolve this issue and requested my payment via direct deposit. I received an email from the support team and I replied to it, attaching all the screenshots related to my concern. This is the second instance where DoorDash has not paid me correctly and miscalculated my earnings compared to what the app shows I should receive for my orders. I've been waiting since October 15th for the missing payment, but I have yet to be contacted by DoorDash or receive the money owed to me for the orders I completed. I seek assistance in ensuring I receive the correct payment by rectifying this recurring error. It's disappointing to have to submit a ticket again to address this issue. Thank you for your help.

Today, at Wendy’s-[redacted] in Fort Worth, TX, my red Door Dash MasterCard was declined after the lunch rush on October 22. The address is [redacted] N. Beach St., [redacted], and the phone number is [redacted]. My order included a Caesar Salad with Chicken sub Ranch, extra Ranch, a Spicy Chicken Salad with extra Chicken, a Chili, and a Medium Soda totaling around $14.00. Despite multiple attempts by the manager to swipe the card, it remained declined. The manager, Kaya, suggested calling Door Dash for resolution, which I couldn't do immediately. I asked to cancel the order. The manager became frustrated, while the cashier, a young African-American woman, remained professional. During the re-order, the manager added extra Ranch sauces incorrectly, causing additional charges. I left to contact Dash tech support realizing I had not officially accepted the order. Apologies for the confusion. Could my card be authorized for future use? Thank you for assistance; I hope to resume Door Dashing soon.

I had an unsettling experience with a DoorDash driver who made me feel unsafe at my home. This happened during my second order today after a previous order had issues. The driver made inappropriate comments and lingered outside my house after delivering the food. I became concerned and called the police. When my boyfriend arrived, the driver acted suspiciously and walked away. The police later arrested the driver. This experience was very distressing, and I am disappointed with DoorDash. I seek some form of communication to address this incident, as I am now hesitant to continue using the service due to feeling unsafe and unsatisfied.

I placed an order from Denny's in Sarasota, Florida for delivery on Sunday, October 21st with Order Number [redacted]25. The order was made through Denny's website as a guest and was supposed to be delivered by DoorDash. I got a confirmation text indicating that my food was picked up with a tracking link. After waiting for some time and refreshing the tracking page, I saw a "could not deliver" message without any contact from the driver (Glenn J) or DoorDash. Denny's said DoorDash support claimed the driver attempted delivery which is untrue as I was home. I'm seeking a full refund for the undelivered order.

I’m a DoorDash driver, and a customer ordered a burrito from Taco Bell. When I received the food, the bag was stapled shut. As a customer myself, I know I wouldn't want my food tampered with, so I left it sealed. After delivering it, the customer called to say they received a rice bowl instead of a burrito. I returned to Taco Bell with the incorrect item, but they asked me to pay for the burrito. Unfortunately, the customer had opened and disposed of the food. Feeling sorry for the mix-up, I used my credit card to cover the $5.10 cost. Despite the lack of cooperation from Taco Bell, I’m now seeking reimbursement for the expense.

Hello, I am Susan B. and you can reach me at [redacted]. I provide delivery services in the Eugene, OR area. Last night, 10/24, I completed three dashes. However, I noticed that the second dash was not included in my earnings total for the day, although it does show in the details. Additionally, I did not receive the incentives for any of the three dashes, despite delivering them all on time or early. My completion ratings indicate that I only completed 97% of my dashes, but in reality, I have completed [redacted]% of my 41 dashes. For the second dash at Toshi's Ramen, I encountered an issue where I had to accept the order twice. I completed the delivery as usual. Please rectify the earnings total, add the incentives, and adjust my completion percentage to [redacted]%. Kindly review the acceptance percentage as well, especially for the Toshi's dash. Thank you for your assistance. Have a great day. Susan

I believe I was unfairly deactivated from my account. The DoorDash app was experiencing issues, as I was receiving multiple orders which I didn't accept, yet I was getting email confirmations for them. Despite my attempts, I couldn't contact DoorDash about the problem, as I couldn't even sign out or refresh the app successfully. I have tried reaching out to DoorDash through multiple channels but have not received any response. Visiting the local office didn't provide a solution either. I feel this deactivation was unjust since it was caused by technical issues with the DoorDash app. Please reinstate my account, DoorDash.

I am disappointed with the recent customer service experience I had with DoorDash. Today, I called to address a recurring issue of my Bob Evans orders getting cancelled. Despite being assured it wouldn't happen again, the representative later backtracked on the guarantee. Communication with the agent was challenging, and when I requested to speak with another representative, I was instructed to call back later. This response is unsatisfactory considering my previous positive interactions with DoorDash's customer service. My main question remains: why does DoorDash continue to offer Bob Evans as an option when orders are consistently cancelled? According to Bob Evans, the cancellations are due to lack of organization from DoorDash's corporate office. Thank you.

I placed an order with Sakura in Pottstown, PA [redacted] on 10/27 at 9:51 pm. I promptly received email and text confirmation at 9:57 pm. An hour later at 10:58 pm, the dasher was still on the way with an expected arrival between 11:23-11:28 pm. However, at 11:25 pm, I was informed via email and text that the order was canceled due to the restaurant's closure. The notification mentioned a full refund in 3-5 business days. I waited for 1 hour and 34 minutes believing my food was on its way, only to be disappointed. After a long workday, I was looking forward to relaxing and having dinner. I hope for resolution beyond just a refund, such as having the order delivered when Sakura reopens. If Sakura cannot meet expectations, perhaps they should not be listed as an option for customers. Best, E. Fry

I placed an order with Sakura on ***** in Pottstown, PA, at *:** PM. I received both an email and a text confirmation of my order at *:** PM. Despite being notified that the dasher was on the way and expected to arrive between **:**-**:** PM, the order was ultimately canceled at **:** PM due to the closure of the restaurant. I was informed that a full refund would be issued within *-* business days. I had waited * hours and ** minutes for the food, only to end up with nothing. This situation is unacceptable, especially after a long **-hour workday when all I wanted was to relax and have dinner. I am looking for resolution beyond just a refund; I would like my order to be delivered tomorrow when Sakura reopens since I am still waiting for the refund. If Sakura cannot meet the expected service standards, they should reconsider being listed as an option on your platform. Thank you, Elizabeth Fry.