DoorDash Customer Service Issues

Hello, on October 24, [redacted], I was assigned a delivery to a 3 or 4-story townhouse on 46th St in Tampa, Florida. I contacted the customer to ask about the elevators, but she did not provide this information despite my inquiries. Unfortunately, I was experiencing sudden back problems that day, but I have since sought medical treatment for this issue. Additionally, there was a customer requesting diablo sauce, which the restaurant did not have. I want to clarify that I didn't take any sauce from elsewhere as I value honesty. These incidents have negatively impacted my customer ratings unfairly. I am disheartened by the negative feedback on service platforms like DoorDash and wish to have these complaints removed. It's vital for workers like me to have a means of contacting the company for support. I kindly request assistance in resolving these issues as I value my job. Thank you for your attention.

Hello, I was informed that I would receive an extra $5 for my last two deliveries tonight, but I did not receive the additional money as promised. This caused me to feel deceived because I took on more deliveries expecting the bonus. Additionally, while making a delivery at Redbones, they informed me they were out of certain items after I arrived, leading to a reorder and delays. Despite delivering the food promptly, the customer was understandably frustrated and ultimately gave me a low rating. It was disappointing as the delay was not my fault, but my rating has now dropped below 4.50, impacting my job. Is there a way to improve my rating given these circumstances? I also wanted to share my experience with delivering pizzas that take longer to prepare than indicated, causing delays. It would be beneficial if we could preview the destination upon accepting an order to better manage our time effectively. This feature would greatly help with scheduling and planning. Thank you, A. Rich

This is the second time a charge for a DoorDash pass has been authorized on my card without my consent. This issue occurred previously in October and was never resolved. Even though a refund was supposedly issued on September 22, it is unrelated to the recent unauthorized charges in October. I have provided multiple screenshots of my Chase account transactions and have corresponded with various customer service representatives via email. Despite assurances of a refund, it has not been processed. I can provide additional screenshots if necessary.

As a Dasher, I had a delivery for a customer at Wing Stop. The customer, Christina, was unkind and threatening about the delivery location. She left a voicemail that made me uncomfortable. I chose not to complete the delivery and returned her order to the store. When I contacted Anna about this incident, she did not show concern for my safety as a Dasher. I felt unsupported and disrespected by Doordash. Dealing with demanding customers like Christina makes me question my safety as a delivery driver. I am considering closing my Dasher Account due to the lack of support from Doordash. It is crucial that Doordash takes the safety and well-being of its Dashers seriously, rather than just focusing on profits. I refuse to jeopardize my safety by delivering to a customer who is abusive and threatening.

I want to express my frustration with your company. While in Atlanta visiting family, I attempted to pre-order dinner for delivery but encountered issues with your system not accepting any of my credit cards. Despite my cards being valid and not declined elsewhere, I had to arrange for someone to pick up the order due to this problem. The lack of a way to reach out about the issue was disappointing. This was both frustrating and embarrassing as I had promised to handle the meal. Consequently, I have decided not to use your service at home. I will stick with Delivery Dudes in my area and will not be recommending your company to others.

This is my first experience with DoorDash, and unfortunately, it did not meet my expectations. Despite the clever concept, my food arrived cold and flavorless, leaving me unable to finish it. The delivery person almost gave my order to my neighbors, causing me to rush outside after a 50-minute wait. In the future, I hope for more attention to detail from the delivery team to avoid such incidents. I am requesting a refund for this order as it was unsatisfactory. Although I am open to using DoorDash again, these mishaps on my initial use are disappointing.

I am a 57-year-old man who recently signed up for DoorDash. I am experiencing issues logging into my account and require immediate assistance. It is frustrating not being able to speak with a live person for help. Please provide me with a contact number to resolve the issue promptly. It is crucial for me to access my account to start working as a Dasher. I believe having customer service support available by phone would greatly benefit individuals like me who are not computer-savvy. Your prompt response and assistance in resolving this matter are greatly appreciated. Thank you for your help.

I ordered Zinburger through DoorDash last weekend. I shared my feedback on the poor customer service with a representative over the phone. I reiterated my order twice. I received an Impossible burger with melted cheese and mayonnaise, despite being vegan. I am disappointed to have had previous issues but chose to address this one. My husband encouraged me to request a refund for the $40 spent on inedible food. The fries were also soggy. I insist on a full refund. Furthermore, please ensure your delivery drivers do not allow children or pets near customers' homes or food; it's unsanitary.

Hello, My name is Charisy Mathis, and I work as a Door Dasher. I have been delivering for a few months now, primarily in Watsonville, CA, and Santa Cruz, CA. Today, when trying to work in Watsonville, I kept receiving orders from Santa Cruz. I find it unfair since the locations are quite far apart and even the Door Dash app distinguishes between the two cities. The system seems to be sending me orders based on my location in Santa Cruz, making it difficult for me to work efficiently in Watsonville and vice versa. Furthermore, if I decline too many orders, I risk missing out on incentives that require a high acceptance rate. I believe that orders should be more accurately assigned to their respective cities. I would appreciate it if this issue could be addressed. Thank you. Best regards, Charisy Mathis

I have not used DoorDash myself, but I am considering it. However, today a colleague placed an order and was given a delivery time of 12:26. She then went about her office tasks. By noon, she checked her phone to see a message stating that if she didn't retrieve her order in two minutes, it would be taken away. Coincidentally, we were leaving at that moment. She apologized, explaining she was informed the delivery would be at 12:26. The delivery driver was impolite, did not thank her, and mentioned, "We don't like to wait." She left muttering something. It's evident that her customer service skills are lacking.

I'm Karen Williams. I had an issue with a Chipotle order listed at the wrong address. I went to the correct location on University Ave, but was still marked late on delivery, affecting my rating. Similarly, with a Blaze Pizza order, I arrived early but was informed the order had been delayed. I delivered it and received a poor rating. It seems unfair to be penalized for mistakes not my own. I worry my ratings reflect dissatisfaction without valid cause. Does anyone else experience these frustrations or am I being unfairly judged for factors beyond my control?

Today, at 1:49 pm, a rude and disrespectful individual, described as an overweight Black woman driving a silver Nissan car, wearing a pink tee and black tights, with long fake braids, arrived at my home. She refused to move her vehicle until she completed a delivery at [redacted] Darby Close, Portsmouth, VA [redacted]. Despite my objections, she insulted me and made vulgar gestures while leaving. I am in the process of filing a police report. I urge that this person not return to my address, as I do not want any further disturbances. I feel concerned for my safety given the recent encounter.

I encountered issues with the app when delivering close to the customer's location. Despite delivering the food, I experienced login problems after losing GPS signal. I attempted to log back in 10-15 minutes later from an area with better signal, but faced continued difficulties. The app prevented me from completing the delivery. My efforts to finalize the task have spanned almost two hours with no success. Support confirmed the delivery, yet it does not reflect in my completed deliveries or dash pay. Despite contacting Dasher Help multiple times, my messages remain unanswered. The app remains stuck on the current delivery, hindering me from undertaking further tasks.

I spoke with Giselle Anne, who informed me that the intended recipient from 'Icicles' was unavailable, so I was allowed to keep the food. However, shortly after, another individual called inquiring about the undelivered food. After a lengthy explanation, I discovered I had missed a delivery. This error lowered my acceptance rating to 50%, causing me to miss out on the bonuses for the two deliveries I had planned for that day. I am frustrated and disappointed with the lack of communication between your team members. I kindly request that at least the bonus for the undelivered order be reinstated. I am upset with this situation and may need to leave a negative review as a result.

I contacted Giselle Anne to inform her that the recipient from 'Icicles' wasn't available and allowed me to keep the food. Shortly after, another lady called inquiring about the undelivered food, which led to a lengthy explanation of the situation. Unfortunately, amid this confusion, I missed a delivery, drastically reducing my acceptance rating to 50% and causing me to miss out on bonuses for both deliveries I had planned. I am frustrated and upset with the lack of communication that resulted in this mess. I feel entitled to at least one bonus considering the circumstances. The poor coordination reflects badly on the whole team, and I am disappointed with this experience.

I need assistance with my payment from DoorDash. I am feeling frustrated as I made an error with my account number, but corrected it between 10:00 a.m. and 10:15 a.m. I have been waiting in my car since 11:00 a.m. in front of the Red Roof Inn with my family, low on gas, and nowhere to go. Customer service keeps disconnecting my calls. I urgently need my funds and feel like DoorDash is causing me trouble. I am hoping for a prompt call back or for the issue to be resolved swiftly so I can proceed with my plans. The contact number I have been using is the same, can you track it?

It was frustrating that it took an hour to receive my food from a place just 10 minutes away. When I asked the delivery driver about when the order is placed at the restaurant (Buono Beef), she mentioned that it is sent after my initial order. This meant the food was sitting for nearly an hour before arriving, making my favorite dinner unenjoyable. Even though I wanted to try something different, this experience was disappointing. I felt the system was inefficient because orders should be placed only when a driver is confirmed in the area to prevent food from getting cold and soggy during waiting times. The driver mentioned another driver refused the delivery, which could explain the delay, but there should have been better communication. Overall, this experience left me hungry, disappointed, and frustrated, and I doubt I will try it again.

I recently received an email from DoorDash apologizing for my undelivered order due to alleged contact issues. Despite being present when the dasher arrived, the restaurant had notified me about the prepared order awaiting pickup by the dasher. Unfortunately, I faced technical difficulties accessing the app or website because of system crashes. The dasher arrived an hour late, acknowledging the same app issues I encountered. The delay caused the food to arrive cold, resulting in a rushed meal. The situation was not the driver's fault but rather a consequence of app and site failures. I want to highlight this experience to express the frustration faced by both me and the dasher. A refund for this order seems appropriate considering the circumstances. Thank you for your understanding.

Unfortunately, the driver app malfunctioned during my delivery at 1:35. After waiting over an hour to speak with a customer service representative and requesting to be signed out due to technical difficulties, I was assured it would be done. My scheduled dash was from 11 am to 3 pm, but I was unable to stop it at 3 pm. Finally managing to end it at 6:35, I need the time readjusted to reflect the actual end time of 1:35. I encountered issues with the app, resetting my password, and logging out, causing me to exceed my working hours unintentionally. I could only work from 10:58 am to 1:35 pm due to these challenges. Can you please correct my pay account for today to show 2 hours and 37 minutes instead of the incorrect 7 hours and 27 minutes? I hope you can address the discrepancy promptly. Thank you.

Hello, my name is Maxwell B. and I am having trouble logging into my Dasher account. Last night, I got logged out and have been unable to log back in since then. Despite changing my password and even reinstalling the app on my main device, I keep receiving an error message saying "login error unable to authenticate". I tried logging in on another device where it worked seamlessly, so I know the issue is specific to my main device. I have made sure to log out from the other device before attempting to log in on my main one, but the error persists. I would appreciate any assistance in resolving this issue promptly so I can get back to dashing. Thank you.