DoorDash Customer Service Issues

Last night, I had guests over and we used DoorDash to order dinner. Despite trying various promo codes that didn't work and encountering payment issues with two cards, I eventually managed to place the order. I continuously monitored the order status, which initially indicated it was en route with an estimated time of 8 to 11 minutes. After nearly 20 minutes, I saw on the app that the order was canceled, causing frustration. Upon contacting customer service, I received conflicting explanations. Initially, I was told no order existed despite having an email confirmation, and later that the restaurant couldn't fulfill the order. Upon verifying with the restaurant that they did have all items in stock, I realized I had been misled. Despite multiple conversations with customer service, where I was presented with further explanations and untruths, the bottom line was my order was canceled, we never received our food, and my credit card was still charged.

I've had multiple experiences at Tainos Bakery where the food preparation took an excessive amount of time. On three separate occasions, I faced long lines and additional wait times of at least 30 minutes at the front counter for my order. Despite being aware that I should proceed directly to the register, the long lines persisted each time I visited, leading to significant delays. I believe I deserve further compensation for the inconvenience caused by these extended wait times, as they resulted in missed orders. Additionally, I observed preferential treatment towards DoorDash orders over in-house customers, adding to my frustration.

I DoorDashed from 4:38 pm to 8:29 pm, enticed by the $5.50 peak pay in my area. Despite being a committed DoorDash worker, I missed out on the peak pay because my acceptance rate dropped to 71% after declining a distant order at 8:29 pm, right before my dash was scheduled to end at 8:30 pm. I extended my dash from 8 pm to help the short-staffed area. Unfortunately, the customer service representative, Miguel, informed me that I wouldn't be compensated for my time due to this decline. This is impacting my ability to support my family. Frustrated by this situation, I'm considering quitting DoorDash. It's disheartening that the company lacks employee benefits and fails to address concerns promptly, driving away potential workers. I urge DoorDash to be more considerate and resolve issues to retain dashers. I'm determined to receive the payment I rightfully earned for my efforts. Case number: [redacted]7. Thank you.

I am new to this platform, and I had the understanding that when I selected a specific location boundary for DoorDash, it would keep me within that area. However, to my surprise, I ended up driving 15 minutes away, then another 15 minutes in the opposite direction, leaving me approximately 30-35 minutes away from the initial chosen location. This situation seems like a flaw to me because missing out on orders means missing out on extra bonus pay. The tight timeframes for pick-ups often resulted in me being late in delivering the food, making me look unprofessional. It's challenging to meet the 80% acceptance rate when some deliveries are nearly impossible to complete on time. One recent order was two hours late, despite my efforts to communicate with the customer and the restaurant. This experience was frustrating, especially not getting paid for waiting for that long. It's crucial for DoorDash to address this flaw to improve the overall experience.

While studying, I attempted to order lunch, but my boyfriend's payment card keeps getting declined. He resides in California, and I am in North Carolina, using his card due to low funds in my account. Despite no issues in using the card recently, I suspect the app is causing the problem, not his bank. I urgently need to eat because of my medication, but the café near me is closed until 3 PM. We are both exasperated and eager to resolve this issue promptly. Your assistance is greatly appreciated.

As a Dasher, I have encountered issues receiving my weekly pay. I have been waiting for support to contact me for the past three days, but they keep delaying their response. I submitted screenshots of the week I did not get paid for, as well as the requested amount, but no action has been taken all day today. This level of service is unacceptable, and I am becoming frustrated. I have always enjoyed working for DoorDash, but not receiving payment is not something I can tolerate. If I do not receive a resolution tonight, I will be forced to file a complaint. Thank you. -Danijela

I recently placed my first order at Wendy's through the delivery service. Initially, everything seemed fine until I was notified to contact my delivery driver. After calling, I was informed that the restaurant had closed, and a refund was promised. Subsequently, I received both a message and an email confirming the refund. However, a few days later, I received another email stating that I would not be receiving a refund due to not responding to the driver. Despite multiple requests, I have not received the refund as promised.

I am Michelle B., a DoorDash Dasher in the Sacramento area. On 11/15, I was notified through the app about earning an extra $4 per order in Roseville/Rocklin. Despite dashing at 7:30 pm, I did not receive the promised additional pay. Throughout my shift, the incentive seemed active, until I noticed the missing amount. I encountered some issues, like receiving a fake order and missing special delivery instructions, resulting in a completion rate drop below [redacted]%. My attempts to contact support were unsuccessful and even continuing a Dash did not lead to resolving these problems. I am concerned about the missing additional payment and the challenges faced in reaching customer support. Your assistance in clarifying these issues would be greatly appreciated. Thank you for your attention and help. Michelle B.

To Whom It May Concern, I am a DoorDash driver and on 11/16/18 at around 8pm, I successfully delivered an order. However, when I tried to confirm the delivery on the app, an error message kept popping up. It wouldn't let me end my shift early or receive new orders. In an attempt to resolve the issue, I deleted the order in my settings assuming it would go through as completed, but unfortunately, it did not. The app now shows that the delivery was passed to another driver, even though I delivered it to the customer. I am seeking assistance in receiving the payment for this completed delivery as it is not reflected in my earnings. Thank you.

Hi, This was my first time using DoorDash. I requested my order for 3:45-4:00, but it arrived much earlier. The food needed to be ready for 4:00, not before. Unfortunately, the food was cold because the dasher had trouble finding the apartment, which I understand, but it was way too early. I specifically selected a time frame and not ASAP because my boyfriend was supposed to be home by 4:00. It's disappointing to rate my experience 1 out of 5 due to receiving incorrect food, wrong timing, and cold items. The burgers were made with BBQ sauce instead of ketchup and cheese as requested, so one meal had to be discarded. I'm not even upset, just disheartened that my first experience turned out this way. Hoping for improvement in the future. Thank you for your attention. Best wishes for a great week and happy holidays.

I am feeling quite disheartened. Being a college student, I frequently order food for myself, my roommates, and friends in our dorm. Last night, at around 10:00 pm, I ordered from Shake Shack. However, it took almost an hour for the delivery to arrive, and when it did, the food was disappointingly cold. Despite ordering from Shake Shack via DoorDash several times before without issue, this time my order arrived with open and freezing cold bags. The French fries became mushy due to the cold temperature, rendering them inedible. As we head into winter, I recognize that food may cool down, but in the past, a delivery driver once used a large DoorDash lunchbox to keep my food hot, which worked effectively. I spent $20 on an order last night that I unfortunately couldn't enjoy.

I received my order on November 13 at 11:48 AM. I've experienced several instances where the food from my deliveries has been cold or undercooked in the past. I had actually stopped ordering from Beto's through DD due to ongoing issues. This time, my friend was at my house and really wanted Beto's. I took extra care to provide clear instructions to ensure the food was hot and cooked thoroughly, even if it meant a longer wait. I specifically requested the guacamole be on the side and asked for diced tomatoes instead of Pico de Gallo for one of the orders. Unfortunately, the order arrived almost 30 minutes late, impacting my friend's lunch break. Upon opening the order, we encountered the same issues - cold/undercooked food and the special instructions were completely disregarded. My friend's dish was overwhelmed with guacamole, making it inedible, and Pico de Gallo was used instead of diced tomatoes as requested. We had asked for these customizations because my friend dislikes guacamole and Pico de Gallo. The overall quality of this order was very disappointing. When I reached out to request a refund, my request was denied. While I've had to request refunds in the past due to food quality issues, I don't believe my request should be denied because of this. Rather than being told to lower my expectations or stop using the service, I believe the focus should be on rectifying the problem. I kindly ask for the refund to be processed as initially requested. Thank you.

Hello, my name is William C. I enjoy working for Doordash, but unfortunately, I misplaced my Doordash card today after searching for it for three hours. I have since deactivated the card through the Dasher phone app. Even though I'm a retired 66-year-old teacher, normally I am quite organized. I wanted to ask if it's possible for me to continue dashing without the card and inquire about the timeframe for receiving a new Dasher card, which I will make sure to keep safe in the future. Thank you very much. William C.

Our delivery arrived late, causing frustration. The app indicated the driver had arrived, but after waiting for 5 minutes, I had to call and assist with directions. Unfortunately, the delivery driver seemed disoriented and took an additional 5 minutes to locate me. Upon receiving the order, I noticed the red tags on the bag were torn, raising concerns about the contents. The seals on the shakes were also not intact, with one shake missing a cherry and the other having only one instead of two. This made me question the integrity of the delivery. Regrettably, I had to discard items that seemed tampered with.

I am experiencing numerous late orders from multiple Merchants that I deliver for, consequently causing a decrease in my rating to 4.53, just above the deactivation threshold of 4.50. I consistently wait over 30 minutes for orders and sometimes even longer, fulfilling my commitments. I believe it is unjust for my rating to suffer due to delayed orders, especially when customers do not provide feedback if something is incorrect. The existing Rating system seems flawed as it heavily relies on customer feedback, potentially portraying my service inaccurately. It is crucial for these Merchants to have better communication and responsiveness to prevent such delays that lead to driver dissatisfaction and order cancellations. I had difficulties reaching out for support and would greatly appreciate specific feedback on my performance to address any issues. Thank you for looking into this matter more thoroughly.

Hello, my name is Christopher, and I work as a Dasher. During my most recent delivery for Spoleto restaurant, I encountered an issue where my $10.71 payout was taken away unexpectedly. As I was leaving the restaurant with the food, the app malfunctioned, sending me back to the main map screen. While trying to resolve the situation by contacting the customer to get her address, another Dasher entered the restaurant and took my order. This situation doesn't seem fair to me as I put in time and effort into this delivery. I rely on this income to pay my rent and provide for my children, so having my payout taken away unjustly is disheartening. I am seeking assistance on how we can address and rectify this matter promptly as every moment is crucial for me. Thank you for your consideration.

I am concerned about my Dashers delivery rating affecting my earnings. As a dedicated driver for over 10 years, maintaining a high rating helps me secure more orders and increase my income. Occasionally, multiple deliveries lead to delays, resulting in lower ratings even when the issue isn't within my control. The feedback questions provided to customers do not always reflect the Dashers' efforts accurately. I believe the survey should focus on aspects like appearance, order accuracy, and communication, rather than factors beyond our management. Currently, I have seen a significant drop in my rating without any clear reasons or feedback to improve. Receiving a summary of the survey responses would be beneficial for drivers to enhance their service in the future. I depend on this job to support my family and meet my financial obligations, so I take great pride in my delivery skills. I urge for a review of the rating system to make it fairer for both drivers and customers alike.

Hello, my name is Sam Dasher, and my partner number is [redacted]. Last night was a tough one for me. I had an order for PJ C at [redacted] North Street, Boston, MA. When I arrived, I called PJ to let him know his order was downstairs. PJ was drunk and hostile. I asked him to come to the door for his delivery as his language on the phone was offensive. When he came downstairs, he started yelling obscenities and threatened me, alleging I had issues with him. This behavior is concerning and poses a risk to everyone involved. PJ's aggression only ceased when I mentioned recording the incident and involving the authorities. It's crucial to address this abusive customer promptly for the safety of partners. Additionally, implementing a rating system for customers could foster a fairer environment for everyone. I urge you to take action to ensure our safety. Thank you, Saeed.

Today is Wednesday, 11/28/18. I completed (3) deliveries, but the app shows I only completed (2) deliveries for a total of $16.56 for the week of 11/26/18 - 12/2/18. One of the deliveries I completed isn't showing up under the Earnings tab. The deliveries I made on Wednesday, 11/28/18 were as follows: 1) Buona Beef at 2:05 pm 2) Slice Factory at 8:28 pm 3) Wing Stop at 11:26 pm Although I didn't keep track of the exact payment amount for each delivery, the app needs to update my earnings to reflect the accurate amount earned. I expect my payment to be corrected before Monday's direct deposit. Please contact me at [redacted] or email me at [redacted] I prefer phone calls for communication. I hope to resolve this payment discrepancy with Door Dash promptly. Thank you, Alicia N. Byie, MeD Door Dash Driver P.S. As a new driver, it's frustrating to face payment issues and the lack of a quick method to contact support within the Door Dash App. This has taken up valuable time that could have been spent on deliveries to customers. I trust you understand this common concern.

I placed a large order at Bob Evans for delivery at 5:30 pm. However, I received a message at 5:00 pm saying my order was canceled due to a card issue. I used a Visa gift card with enough funds for the order. It would have been helpful to be informed earlier about the problem so I could use an alternative payment method. This situation led to stress as I had guests arriving soon. When I contacted Bob Evans, they were unaware of my order. Ordering online didn't clarify that the delivery was outsourced. The lack of communication from Door Dash, who actually canceled the order, added to the confusion. It would have been better if Door Dash had informed me sooner about the payment problem and their involvement in canceling the order. This experience was frustrating as I scrambled to rearrange dinner plans for my family and guests.