I ordered * Vegan hawaiian pizzas was charged extra surcharge for vegan cheese got ther...

GetHuman-alissax's Complaint About an Order issue with Domino's Pizza from October 2019

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I ordered * Vegan hawaiian pizzas was charged extra surcharge for vegan cheese got there to pick up returned to my son’s birthday party only to find it was not vegan plant based meat or vegan cheese they rang me said that they had given me the wrong ones and did I want to come back down to pick up! By this time I had ** mins to vacate the party venue and did not have time to do so! I asked for a refund which they said they were happy to do as half they people at party were vegan and lactose intolerant and unable to eat them this was very upsetting to explain to some children they were unable to eat it and had to have nothing for lunch! *I then went into the store on my way home from party as the guy who rang me said I hadn’t ordered vegan cheese so I wanted to show him my email as to which I had! *I showed the staff member my email they said it was strange as it hadn’t come through at there end and said that he still had the vegan pizzas there and did I want to take them for free so I did as I still had hungry children in my car how that hadn’t eaten lunch! I got back to my car to give the pizzas to the children only to realise again that it was not vegan that it had normal cheese on it! By this stage I was extremely frustrated and very annoyed that after all that even if I had down there to exchange the first lot of pizzas it still wouldn’t have been right! I feel as tho maybe staff need to be educated on what is actually vegan and if you order a vegan pizza then obviously you want it to be all vegan! The whole point is eating no animal products!* I get that you can’t guarantee it to be fully ***% vegan! The birthday party had gone extremely well up until this point which caused a lot of upset kids and parents! *I’m on a lot of vegan Facebook sites and this seems to be an issue in most stores as to not getting the orders right for the vegan options!

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Domino's Pizza

Complaint About an Order issue
Reported by GetHuman-alissax
Oct 28th, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 5410 others
0 customers following this
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GetHuman-alissax started working on this issue
Oct 28th, 2019 11:51pm
GetHuman-alissax indicated the issue is not fixed yet.
Oct 31st, 2019 3:54am