I called Dominos pizza on Sunday Oct **th around *-*pm. I tried to order * large** topp...

GetHuman3843892's Complaint About an Order issue with Domino's Pizza from October 2019

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The issue in GetHuman3843892's own words
I called Dominos pizza on Sunday Oct **th around *-*pm. I tried to order * large** topping pizzas - it did not go well.*So I'm on the phone ordering the pizzas and the girl gives me a higher price than it should have been. When I asked her why, she said I had * toppings. We went around for a few minutes and getting nowhere. So I asked to speak to a mgr.*She gets the mgr on the line and she is SO rude. I could tell she was having a bad day, so I was extra calm. I figured in the mood she was in, I would never be able to get my point across unless I stayed calm and nice.*I explained that I only ordered * toppings - not * and reviewed my order with her. She said, "There's *".*I started to go over the toppings again and she cut me off and said, "Look, I told you it's *. I'm tired. I worked till *am here last night. I ain't got time for this". Click!*She hung up on me!!!!**I worked in the restaurant business for ** years. I have NEVER spoken to a customer like that.*So I called back (because my son was hungry and he loves Dominos). *She answered the phone. I said, "Did you just hang up on me?" I said to her that I was not trying to make trouble, and started to ask her what she saw as the *th topping, but got cut off. She said, " I told you - I ain't got time for this. Your not getting service". Click!!!!*She hung up on my Again!!!!**So I called Season's Pizza (in the same strip mall) and ordered $**. worth of food from them. And I've ordered from them * times in the past week and a half.**I am handicapped. I have MS & RA and can barely stand and walk. My husband does all the cooking and he's not doing much better. In fact he's been in the hospital for the past week. So we have been ordering out every night.*Most of my orders would have gone to Dominos if I wasn't banned from there over trying to explain my order.**I was never rude to either of the girls. I didn't raise my voice. I was completely calm and reasonable.**I'm really upset. I don't like to complain. That's why it's been a week and a half since this happened - I wasn't even going to report it. But my son loves Dominos and is asking for his favorite ckn bacon ranch, ckn parm sandwiches and sweet BBQ ckn and I don't know what to tell him. **Am I banned from Dominos? What does, " your not getting service" mean? And if I am allowed to order from Dominos - is she going to spit in my food? She was off the rails - I think she is capable of that. And now that I've reported her....**I'm not sure how to handle this. Not even sure I ever want to deal with Dominos again. But I thought they should at least know how their employees are treating customers.*Than you,*Karen Byrne******@***.com

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Domino's Pizza

Complaint About an Order issue
Reported by GetHuman3843892
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 5404 others
0 customers following this

Timeline

GetHuman3843892 started working on this issue
Oct 28th, 2019 7:32pm