Tonight was the *nd night in the last few days I ordered from Dominos. Phone number att...

GetHuman-mattfack's Complaint About an Order issue with Domino's Pizza from October 2019

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The issue in GetHuman-mattfack's own words
Tonight was the *nd night in the last few days I ordered from Dominos. Phone number attached to order is *** *** ****. I received a text at ****pm saying my order was on the way. I had put specific directions that they needed to call me. After not receiving a call for nearly ** mins after the pizzas had left I called the restaurant. They got in touch with the driver and assured me he would call in a couple minutes he was on his way back. I waited an additional ** minutes. No pizza, No call. I called the store again. They said he attempted to call, the back tracked and asked for my number and said they would tell him to call. ** minutes later I finally receive a call. I let the drive know that I'm at the employee entrance of Nordstrom that he needs to pull in the parking garage. I see the driver pass me. I called him back and explained he just needs to turn around and I am waiting for him. * Minutes later no driver. The store calls and says he cant find me. I explain to them I saw him and called him and asked him to turn around. They called the driver and said he was heading back to the store and we would need to find a place to meet. As he turned around like I originally asked him to do I was able to flag him down. My * pizzas and bonless wings were in the back of his car for nearly an hour as my food arrived at ****pm. The food was cold. The service was poor. This is the *nd time I left specific instructions for them and the *nd time they didn't make the call. The *st time I had ordered * pizzas for my team, the quality of the food wasn't much better but I was able to get in contact with the driver and didn't wait nearly as long as an hour. I chalked that one up as mistakes happen as he explained he was a new driver.

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Domino's Pizza

Complaint About an Order issue
Reported by GetHuman-mattfack
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 5390 others
0 customers following this
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Timeline

GetHuman-mattfack started working on this issue
Oct 28th, 2019 3:50am
GetHuman-mattfack indicated the issue is not fixed yet.
Nov 2nd, 2019 4:50am
GetHuman-mattfack indicated the issue is not fixed yet.
Nov 2nd, 2019 4:51am
GetHuman-mattfack indicated the issue is not fixed yet.
Nov 2nd, 2019 4:51am
GetHuman-mattfack indicated the issue is not fixed yet.
Nov 2nd, 2019 4:51am
GetHuman-mattfack indicated the issue is not fixed yet.
Nov 2nd, 2019 4:53am