I am a regular shopper (at least once a week ) at the dollar tree store located at...
GetHuman-raypriy's customer service issue with Dollar Tree from November 2018
Help with my Dollar Tree issue
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The issue in GetHuman-raypriy's own words
I am a regular shopper (at least once a week ) at the dollar tree store located at *** **th Street N, dilworth, MN *****-**** (store number ****). I have been shopping there for almost two years now. Unfortunately I had a really sour experience with your employee at the store today. Firstly, the store had almost no employees except for one cashier and two people who were stacking greeting cards but said they didn't work at the store. While checking out this associate who seemed to be a middle* aged* woman of Hispanic origin* (by her accent and by her physical appearance) and her name as displayed on the receipt was Jennifer)* Was rude, arrogant and didn't seem to know a thing about customer service. Furthermore I felt myself to be profiles because of my physical appearance and skin colour.* She did ask whether I found everything to be fine but when I asked her where I could find the glitter hair spray she said she didn't know and then said if that's the last one that's tje last one (no idea where she got that from!). When checking out she said I should leave my bag at the entrance and I was surprised to hear that and she went on to say that every customer does that I looked around and didn't see anyone leaving their bags and never have I been asked to do so before at any dollar tree across the country.* Furthermore I carry my own biodegradable bag and don't use plastic bags provided by any store,* of course my bag was a light easily portable standard Grocery bag and by no meabs,was it a giant suitcase* rucksack * duffel bag or a trash bag. I repeat I have never ever seen anyone leaving their bags st the door at any dollar tree location.* If that's a rule can you make sure it's applied to everyone and a clear notice is posted at the entrance?* Also if that is the case, does your store take responsibility for the safety of our belongings?* She said its for her safety and security and for my security that i should enter only with my purse the next time.* This was insulting and humiliating as it's clear she either took me to be a shop lifter* and *or a gun carrying criminal. I am a petite brown skinned female with a doctorate in chemistry and work for cancer research for the national institutes of health. For sure my height makes me look way younger but that is no way to behave esp when she didn't notice any suspicious activity.* Can you look into this and get back to me asap?* I will surely follow up and will be ready to provide you with further details.*I agree dollar tree is cheap but its it's not free and we spend our hard earned money there so the least you expect is mot to be profiled by an employee without having given them any reason to complain or be suspicious.**It was truly disgusting the way your employee* racially profiled me and i hope you'll at least look into this seriously
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