I asked for a certain type of vehicle, I received confirmation of that type of vehicle...

GetHuman2703228's customer service issue with Dollar Rent-A-Car from April 2019

2 views | 105 similar | 0 following
Help with my Dollar Rent-A-Car issue
Next: our robot will wait on hold for GetHuman2703228 to get a Dollar Rent-A-Car rep on the line!
Always use the GetHuman Phone to call Dollar Rent-A-Car. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2703228's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2703228 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman2703228's own words
I asked for a certain type of vehicle, I received confirmation of that type of vehicle via email, days later I received a different email stating a different type of vehicle. I called "Customer Service" which got me a real live human in... the Philippines, adn that person really had very little idea if the car described in the second email was in the same class as the vehicle I had been confirmed for in the first email. Why? Because they are in the Philippines, and don't have the same types of vehicles, or same models of vehicles in the PI, that we have in the U.S. Not their fault for not knowing the answer, but an example of why customer service shouldn't be outsourced! Or, shall we call it "Customer Avoidance Service". A fine example of another U.S. corporation doing it's best to avoid any real interaction with customers.

GetHuman2703228 did not yet indicate what Dollar Rent-A-Car should do to make this right.

How GetHuman2703228 fixed the problem

We are waiting for GetHuman2703228 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Dollar Rent-A-Car's attention and get better help faster. Tap below to get started.
Having Dollar Rent-A-Car issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2703228 fixes it.
This email address isn't valid

Dollar Rent-A-Car

Customer service issue
Reported by GetHuman2703228
Apr 8th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 105 others
0 customers following this

Timeline

GetHuman2703228 started working on this issue
Apr 8th, 2019 5:26pm

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies