I am very disappointed with Dollar Rent a Car.I was overcharged $** at the beginnibg.My...
GetHuman1480236's customer service issue with Dollar Rent-A-Car from November 2018
Help with my Dollar Rent-A-Car issue
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The issue in GetHuman1480236's own words
I am very disappointed with Dollar Rent a Car.I was overcharged $** at the beginnibg.My bill was $*** confirmed..they charged $***.Than forced $** for tolls.That has been refunded when I called the customer service.Also,the gentleman at the counter,at Logan Or port Dollar Rent a Car,tried to charge me $***.** for gas.He said it was only $*.** a gallon.He spoke so fast.Than I realized its almost $** a gallon.The car only has ** gal tank..He tried to rip us off.Also,he couldn't give us a print out.He said his printer wasn't working.This man is a terrible representative of Dollar.Than the car is all wet on the outside.It had just been washed.No one to talk to.So we thought it will dry.Well,it was spotty all over.Even the windshield!The car itself was great and the inside was spotless..I asked the customer service gentleman for some kind of credit for the car being spotty.We are on a beautiful vacation in Cape Cod and our car looks like it needs a wash and rinse..ughh..!The gentleman was very nice and he said he could only give me a $** credit that I'd be better off writing an email.I wanted to call and he said there is no phone number just write a letter.He also said to embellish how terrible my car was!This is your representative.One deceives at the counter and one deceives on the phone!I've rented a lot from budget while my son was * hrs away in college.They were "always" ethical.Please give a just credit as the car was not clean and the counter man overcharged $** as well as scammed us into paying $** for tolls and tried to gouge the gas fee..which I'm sure isn't refundable once you sign.And he so conveniently couldn't give us paper work as his printer supposedly didn't work.He was ready for us.We were not prepared for a slimy salesman.I appreciate your attention to this.My name is Cathy Allton.My phone no. Is ***-***-****.They can see that I've corresponded with the customer service for Dollar Car Rental.Thank you in advance for your help with this matter.Cathy Allton
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