Dollar Rent-A-Car Customer FAQ

We're sorry to hear about your experience. To resolve the situation, we advise you to carefully review your final invoice for any additional fees or charges that may have been applied to your account. For example, fees could be imposed for late returns, additional mileage, refueling, or for rental options you chose like GPS or car seat rentals. If after reviewing, you still believe there is an error, please get in touch with the Dollar Rent-A-Car customer service team. They can go through the charges with you in detail and assist in correcting any mistakes that might have been made. However, please note that all disputes must be made within 60 days of your rental's return date.

If your flight has been delayed and you're in need of adjusting your pickup time, it's simple. Please log in on our website using your Dollar Rent-A-Car account. There, you'll be able to view your current bookings. Select the booking you'd like to change and amend the pickup time to align with your new flight itinerary. Changes are effective immediately. Remember, it is important to adjust your car rentals in accordance with your flight schedules to avoid any inconvenience.

Returning a rental car to an airport before business hours at Dollar Rent-A-Car is relatively straightforward. Look for the designated return areas marked for Dollar Rent-A-Car, and park your vehicle accordingly. Double-check to make sure you haven't left any personal items in the car. There's typically a drop box or an automated system where you can leave the car keys. However, policies can vary depending on the location, so it's always a good idea to double-check with the rental location for their specific procedure when you pick up your car. This ensures you have reliable information tailored to your specific rental situation.

If you've lost the key to your Dollar Rent-A-Car, don't panic. The first thing to do would be to thoroughly search your surroundings. If the key is not found, you should get in touch with Dollar Rent-A-Car's roadside assistance immediately. They are available 24/7 for your convenience. Remember, customers may be held responsible for the cost of a replacement key. So be sure to handle the rental car keys with care.