I recently rented from dollar in Denver (notice **************) and was asked if I want...

GetHuman761831's customer service issue with Dollar Rent-A-Car from June 2018

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The issue in GetHuman761831's own words
I recently rented from dollar in Denver (notice **************) and was asked if I wanted prepaid tolls for *** dollars. Knowing I’d only have a couple tolls, I declined as this was most economical for rental. I was expecting a bill for the * times I had tolls totaling ** .** dollars. Bill came for $**.** for **.** paid and **.** for service charges. I feel that should have been explained and this is a gross over charge. I rent frequently and have always had good experience either Dollar. Principle will prevent future rentals and lost revenue to Dollar will far exceed the ** additional revenue gained by this practice and this one time event.
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Dollar Rent-A-Car

Customer service issue
Reported by GetHuman761831
Jun 8th, 2018 - a yr ago
I have an issue with Dollar Rent-A-Car too
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Seen by 8 customers so far
Similar issue to 461 others
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GetHuman761831 started working on this issue
Jun 8th, 2018 12:40am