I Made a purchase at dollar general today. I had digital coupons for my purchase. My to...

GetHuman3834486's customer service issue with Dollar General from October 2019

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The issue in GetHuman3834486's own words
I Made a purchase at dollar general today. I had digital coupons for my purchase. My total was * dollars more than it should have been. After going over my receipt I realized my gain coupon did not work on a gain lint roller or gain febreze spray. I decided to return the entire purchase at a different location and re buy it with gain fireworks and febreze wax melts in place of the lint roller and febreze spray. The manager hesitated and said it was going to be very complicated to do my return but he did it anyway. The return was ** cents more than my original purchase which I didn’t understand. He returned my items and re rang it all in the same transaction. When I got to my car I realized it didn’t take my * dollar store coupon off because of the ** cent difference on the return. I asked him if he could honor the * dollar coupon and he said he couldn’t. He would get fired!! I explained to him he should have just credited the return back to my card and then rang up my purchase separately. Then I would have got my * dollars off. He didn’t offer to fix it. Very poor store management. I would appreciate your attention to this matter. **Lisa Ballard

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Dollar General

Customer service issue
Reported by GetHuman3834486
Oct 26th, 2019 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 962 others
0 customers following this


GetHuman3834486 started working on this issue
Oct 26th, 2019 7:46pm