I lost my direct Express card I called direct Express ordered new card direct express m...

GetHuman5926574's Lost or Stolen Card issue with Direct Express from April 2021

110 views | 12600 similar | 0 following
Help with my Direct Express issue
First: share to improve GetHuman5926574's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman5926574's next move: talk to Direct Express again when they open.
Direct Express's call center is closed now. We will send GetHuman5926574 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman5926574 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman5926574's own words
I lost my direct Express card I called direct Express ordered new card direct express mailed out card on March **th to the wrong address they mailed it to Sarasota Texas which does not exist and a lot e** when I needed a lot l** I have been waiting since second week of March to receive a new card which I have not received I'm getting really frustrated that now I cannot seem to get a live person on the phone and the automated teller thingy prompts cuts me off as soon as they tell me my card has been mailed to an invalid address I need someone to call me back immediately ***-*** **** my name is William Kennedy yes I am retired but do not have time to continue being hung up on by an automated tell her that is doing no good for me whatsoever sorry to be complaining but I'm really frustrated with this issue I have tried calling direct Express at least ** to ** times could someone anyone please give me a call back at ***-***-**** so the once again I may give you my correct billing address which I will give you here **** **th Street East lot ** Sarasota Florida ** *** again my telephone number I can be reached at ***-***-****

GetHuman5926574 did not yet indicate what Direct Express should do to make this right.

How GetHuman5926574 fixed the problem

We are waiting for GetHuman5926574 to fix the problem and share the solution with the rest of us customers.

Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Lost direct express card and need a new cardDirect express replacement cardI called Direct Express today because I lost one of my Direct Express cards endin...
Do you have a customer issue as well?
We can help you get Direct Express's attention and get better help faster. Tap below to get started.
Having Direct Express issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman5926574 fixes it.
This email address isn't valid

Direct Express

Lost or Stolen Card issue
Reported by GetHuman5926574
Apr 5th, 2021 - 6 months ago
Not resolved
Seen by 110 customers so far
Similar issue to 12600 others
0 customers following this

Timeline

GetHuman5926574 started working on this issue
Apr 5th 9:43pm

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies