I meed to talk to some one..I had a direct express card in **** I was incarcerated in N...

GetHuman1917919's customer service issue with Direct Express from January 2019

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The issue in GetHuman1917919's own words
I meed to talk to some one..I had a direct express card in **** I was incarcerated in November of **** that card was lost during that time period. When I go out and my benefits were reinstated they mailed me a paper check to my address which is **** South **th street Corsicana, Texas ***** When I got a bank account , I went to the social security office in Corsicana and gave them my information I did this on**-*-****. Then I received a letter dated **-**-**** stated that the changes had been accepted and completed. the letter further stated that I would receive the first check around January *,**** and that future benefits would be deposited on the first of each month today is *-**-** and I have not received any benefits for January so I went back to the Social Security office in Corsicana and they told me that the benefits had been paid and deposited to the old direct express card and that I would have to contact direct express and tell them what happen When I tried to contact direct Express they asked for the old card number which I do not remember then they ask for my social security number and the old password which I gave them but then they said that the two did not match have not got to talk to anyone and I cannot get access to my benefits I need to talk to some one that can transfere my benefits to my bank account or send me a new card If they sent me a card it need to be overnighted because I have nothing My Name is Jesse Martin and my social security number is ***-**-****

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Direct Express

Customer service issue
Reported by GetHuman1917919
Jan 7th, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 4636 others
0 customers following this


GetHuman1917919 started working on this issue
Jan 7th, 2019 9:30pm

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