My name is William J. Swan, Jr. Last * digits of my card is ****. On November **th I...

GetHuman-wmswanjr's customer service issue with Direct Express from December 2018

2 views
 | 
3232 similar
 | 
0 following
Help with my Direct Express issue
First: share to improve GetHuman-wmswanjr's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-wmswanjr's next move: talk to Direct Express again when they open.
Direct Express's call center is closed now. We will send GetHuman-wmswanjr a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-wmswanjr's own words
My name is William J. Swan, Jr. Last * digits of my card is ****. On November **th I made a payment to Boost Mobile in the amount of $**.**. This payment was processed from my account twice rather than once. One payment has posted and one payment is yet in the pending status which should not be posted as I ONLY MADE * PAYMENT. You can see through my previous monthly payments to Boost Mobile, they are only paid once per month in the amount of $**.**. Please reverse the $**.** "pending" to Boost Mobile.**I have been attempting numerous times to call the customer service line and reach a live person to discuss this matter. I must say that this has been an extremely frustrating situation and believe that you need to implement a better customer service solution for reaching a live person. Please provide me with how I am able to reach a live person to talk to on the phone about this matter. Thank you for your time and attention to this important matter.
GetHuman-wmswanjr did not yet indicate what Direct Express should do to make this right.
I have an issue with Direct Express too
How GetHuman-wmswanjr fixed the problem
We are waiting for GetHuman-wmswanjr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Direct Express's attention and get better help faster. Tap below to get started.
Having Direct Express issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Direct Express email you?
This email address isn't valid
Follow this issue
See how GetHuman-wmswanjr fixes it.
This email address isn't valid

Direct Express

Customer service issue
Reported by GetHuman-wmswanjr
Dec 3rd, 2018 - a mon ago
I have an issue with Direct Express too
Not resolved
Seen by 2 customers so far
Similar issue to 3232 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman-wmswanjr started working on this issue
Dec 3rd, 2018 5:00pm