I swiped my card one too many times apparently yesterday and the chip is damaged and Di...
GetHuman1472956's customer service issue with Direct Express from November 2018
Help with my Direct Express issue
First: share to improve GetHuman1472956's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1472956's next move: talk to Direct Express when they open.
Direct Express's call center is closed now. We will send GetHuman1472956 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1472956 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman1472956's own words
I swiped my card one too many times apparently yesterday and the chip is damaged and Direct Express locked it up the account. I called and got a hold of somebody one time I've been calling for * days roughly every half hour to two hours even waking up to call are car call volumes are high they just hang up I have an emergency I need my freaking money I cannot access it at all. You know know where to get ahold of mixer for one number that hangs up on you their website is **** their customer service is **** when they do answer their very nice they just never freaking answer so now I'm stuck with no food and no money no cat food no money for my ticket to fix my pipes that broke last night because they. I'll either be dead by the time I can access my money or it's probably just quicker to walk to Direct Express or the national Treasury. Unbelievable! I say again unbelievable! You guys should be extremely ashamed of yourselves you should have a contingency plan for your contingency plan. How poorly prepared you are.
GetHuman1472956 did not yet indicate what Direct Express should do to make this right.
I have an issue with Direct Express too
How GetHuman1472956 fixed the problem
We are waiting for GetHuman1472956 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.