I swiped my card one too many times apparently yesterday and the chip is damaged and Di...

GetHuman1472956's customer service issue with Direct Express from November 2018

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The issue in GetHuman1472956's own words
I swiped my card one too many times apparently yesterday and the chip is damaged and Direct Express locked it up the account. I called and got a hold of somebody one time I've been calling for * days roughly every half hour to two hours even waking up to call are car call volumes are high they just hang up I have an emergency I need my freaking money I cannot access it at all. You know know where to get ahold of mixer for one number that hangs up on you their website is **** their customer service is **** when they do answer their very nice they just never freaking answer so now I'm stuck with no food and no money no cat food no money for my ticket to fix my pipes that broke last night because they. I'll either be dead by the time I can access my money or it's probably just quicker to walk to Direct Express or the national Treasury. Unbelievable! I say again unbelievable! You guys should be extremely ashamed of yourselves you should have a contingency plan for your contingency plan. How poorly prepared you are.
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Direct Express

Customer service issue
Reported by GetHuman1472956
Nov 2nd, 2018 - a mon ago
I have an issue with Direct Express too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1472956 started working on this issue
Nov 2nd 7:37pm