I always call my card before going to the atm I called it the first time around noon an...

GetHuman1466934's customer service issue with Direct Express from November 2018

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The issue in GetHuman1466934's own words
I always call my card before going to the atm I called it the first time around noon and the funds that i expected to be in there were not. So I called direct express and they told me that a transaction was made from my card at *:** a.m. this morning for something called fibers muscle but there is no number for me to call to let these people know not to follow thru with the transaction and direct express said I had to wait till the transaction to go thru to dispute it if this is the case it could take ** days for me to get my money back if the transaction is still pending it makes no sense for direct express not to be able to give me my money back now because clearly this was not me I wanted my money returned to my card immediately
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Direct Express

Customer service issue
Reported by GetHuman1466934
Nov 1st, 2018 - a mon ago
I have an issue with Direct Express too
Fixed
Seen by 1 customer so far
Similar issue to 2279 others
0 customers following this
Items needed
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Last 4 of SSN
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Timeline
GetHuman1466934 started working on this issue
Nov 1st 8:56pm
GetHuman1466934 indicated the issue is not fixed yet.
Nov 1st 8:57pm