I always call my card before going to the atm I called it the first time around noon an...

GetHuman1466934's customer service issue with Direct Express from November 2018

Help with my Direct Express issue
Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman1466934's own words
I always call my card before going to the atm I called it the first time around noon and the funds that i expected to be in there were not. So I called direct express and they told me that a transaction was made from my card at *:** a.m. this morning for something called fibers muscle but there is no number for me to call to let these people know not to follow thru with the transaction and direct express said I had to wait till the transaction to go thru to dispute it if this is the case it could take ** days for me to get my money back if the transaction is still pending it makes no sense for direct express not to be able to give me my money back now because clearly this was not me I wanted my money returned to my card immediately
GetHuman1466934 did not yet indicate what Direct Express should do to make this right.
I have an issue with Direct Express too
How GetHuman1466934 fixed the problem
We are waiting for GetHuman1466934 to fix the problem and share the solution with the rest of us customers.
Please help with my Direct Express issue
Do you have a customer issue as well?
We can help you get Direct Express's attention and get better help faster. Tap below to get started.
Having Direct Express issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Direct Express email you?
This email address isn't valid

Direct Express

Customer service issue
Reported by GetHuman1466934
Nov 1st, 2018 - a mon ago
I have an issue with Direct Express too
Seen by 1 customer so far
Similar issue to 2279 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
GetHuman1466934 started working on this issue
Nov 1st 8:56pm
GetHuman1466934 indicated the issue is not fixed yet.
Nov 1st 8:57pm