Back on July **th we had a scheduled appointment for a tech to come and check our Direc...

GetHuman3422963's Dispute a Charge issue with DirecTV from August 2019

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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3422963's own words
Back on July **th we had a scheduled appointment for a tech to come and check our Directv, it was not working. After waiting over * hours, I called customer service to see what was the delay. They were unable to assist me after an hour and half on the phone. **We have out account set up for direct payment to you. I looked at our bill to find the account number and discovered you had added additional charges for services we did not request or have. Approx $**.** more than the previous month. I asked the customer service to explain what happened and they could not. I was so frustrated with Directv that I asked to cancel my service.**I feel that you broke the contract by not upholding your commitment to come fix our service and how can we trust that you wont continue to randomly add services to our bill.**Therefore I dont feel that we should have to pay an early cancellation fee and would like to receive the money that we were overcharged.

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DirecTV

Dispute a Charge issue
Reported by GetHuman3422963
Aug 14th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 694 others
0 customers following this

Timeline

GetHuman3422963 started working on this issue
Aug 14th, 2019 2:12pm

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