I have Directv with a DVR receiver, plus * Genies.*I'm trying to cut costs and have nev...

GetHuman-bermudap's customer service issue with DirecTV from August 2019

Help with my DirecTV issue
First: share to improve GetHuman-bermudap's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-bermudap may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
The issue in GetHuman-bermudap's own words
I have Directv with a DVR receiver, plus * Genies.*I'm trying to cut costs and have never used the DVR for recording. I was told by Directv in the Philippines that if DVR receiver was removed I would no longer be able to get TV service. I asked if I could do away with DVR Receiver and service and get a HD receiver and they could not answer.*I asked to be connected to someone in the United States and was told they could not do that.*I have never used DVR service, don't understand it and too **** old to learn. Simply put I am not the least bit interested in it. I have never recorded a TV program and at ** (wife is ** with dementia) and wife is not about to learn.
I'm simply trying to ask a question and find out best options for me.
Just give me some straight answers as to which way to go, disconnect DVR service or remove DVR Receiver and * Genies for HD receivers.
Been with Directv for some ** years with a *-day break in service over a dispute about * years ago.
How GetHuman-bermudap fixed the problem

We are waiting for GetHuman-bermudap to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


DVR Receiver and service plus * Genies
Customer service issue
Reported by GetHuman-bermudap
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 34 customers so far
Similar issue to 18966 others
0 customers following this


GetHuman-bermudap started working on this issue
Aug 5th, 2019 6:20pm
GetHuman-bermudap indicated the issue is not fixed yet.
Aug 5th, 2019 11:32pm

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers