To Whomever IT May Concern:**I just called the *-***-***-**** number and I believed the...

GetHuman-tnbyork's customer service issue with DirecTV from December 2018

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The issue in GetHuman-tnbyork's own words
To Whomever IT May Concern:**I just called the *-***-***-**** number and I believed the person's name was CJ.*My question is why has my bill gone up $**.** in the last month without any reason. We have not added anything to it. This person kept going back over several months bills, I told her I just wanted to know why this bill has gone up. I know that an extra package was added several months ago, maybe October, when my son was told that the extra package was only a $* a month more--which was a LIE!! We cancelled that IMMEDIATELY!! Then we lost our loyal customer credit of $**!!! We added the Hallmark Movies and Mysteries!! That was a bust, so we cancelled that. Now we have been charged $** more a month and I want to know why. The person HUNG up on me when I told her I just wanted to know why!! That's great customer service, right???*Why has my bill been raised AGAIN?? The number associated with this is ***-***-****. *Rebecca York*Travis York

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DirecTV

Customer service issue
Reported by GetHuman-tnbyork
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 11419 others
0 customers following this

Timeline

GetHuman-tnbyork started working on this issue
Dec 26th, 2018 6:45pm