I was a Direct Tv customer for ** years until the bill got to expensive. I came back a...

GetHuman-chcic's customer service issue with DirecTV from December 2018

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The issue in GetHuman-chcic's own words
I was a Direct Tv customer for ** years until the bill got to expensive. I came back a couple of years ago when the rep told me they would work with me to keep my bill around $**.**. Up until this month after talking to someone on Dec ** who told me they would take care of it and I received a bill for $**.**. I called in last week and got someone in the Phillipines who was useless after being on the phone for *** hr. Today I called in to finally reach a supervisor in New Mexico named McKenna and she told me she could give me $**.** discount but could not tell me what my final bill would be with taxes. Also I forgot to discuss this month's bill with her after being on hold and subject to automated questions I can't bring myself to call back for that problem. Could a supervisor please call me at **********?

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Customer service issue
Reported by GetHuman-chcic
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 11354 others
0 customers following this
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GetHuman-chcic started working on this issue
Dec 24th, 2018 4:47pm