I had a *** code yesterday and followed the protocol to troubleshoot the problem by mys...

GetHuman-dwjamiol's customer service issue with DirecTV from December 2018

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The issue in GetHuman-dwjamiol's own words
I had a *** code yesterday and followed the protocol to troubleshoot the problem by myself. No joy. I called * *** ***-**** and scheduled a service call. I was told that a technician would arrive between *-* PM. I waited for * hours (losing work time). After your tech didn't arrive, I called you back and the customer support person that work order was "on hold". I inquired why no one called to tell me that I wasn't going to get a service call. Your person apologized profusely and re-scheduled a a service call for today between noon and * PM. The tech fixed the *** problem and I lost another * hours of work time. So I am asking you to credit my account $**.** (the cost of a service call) to reimburse me for lost work time and the loss of Directv over * days. I think that is a fair request. Don't you want to keep a ** year customer satisfied? Please advise.
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DirecTV

Customer service issue
Reported by GetHuman-dwjamiol
Dec 1st, 2018 - 6 mons ago
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GetHuman-dwjamiol started working on this issue
Dec 1st, 2018 12:57am