I have been a customer of yours for many years and have not had an update to my equipme...
GetHuman-enlong's customer service issue with DirecTV from November 2018
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The issue in GetHuman-enlong's own words
I have been a customer of yours for many years and have not had an update to my equipment for a long time. I have been paying $***.** per month (which I feel is way too much) for services that I feel are inadequate . There are way too many channels that we do not watch or even want. The remotes I have do not work properly and the dvr unit sometimes takes minutes to change channels. I have been looking into changing to DISH. They have some pretty good offers. I really don't want to change ,but if I can not get a better deal from DIRECT TV I will have no choice. I use (*) tv sets with (*) box to record and the other (*) just plain. Please let me know if DIRECT TV will do anything to update my equipment and lessen the price.My account * ******** and the email address on the account is *****@***.com
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