DirecTV Customer Service Issues

My services were supposed to be canceled months ago. I have been charged $10 for the last two months for something I don't use. When I try to contact customer service, I just get the runaround. Today, I discovered another unauthorized charge of $40 on my card, which has put my account in overdraft. If the money is not refunded by tomorrow, I will have to escalate this matter to the authorities and my legal representative. It is unjust to charge me for services I am not using, especially when I have made attempts to cancel them.

We have recently completed construction on our new home at [redacted] County Rd [redacted] in Kaufman, TX. Unfortunately, we have experienced unsatisfactory service during the last two visits for box installation. We are missing three remotes and have outdated boxes from [redacted] that do not support recording or rewinding. This has been disappointing as we have invested substantially and would like to fully enjoy our DirecTV service. The technician mentioned that we could transfer boxes from our shop to the house for the desired features, but we prefer to have them at both locations. Our request is for an urgent delivery of the three additional remotes and upgraded boxes that can be easily attached to our TVs with Velcro. We appreciate your attention to this matter.

My service has been suspended for 7 days pending an investigation into my credit request. Besides the disputed $[redacted] charge for NFL tickets that I did not sign up for and had to cancel, my bill is paid up to date. Despite calling multiple times and being promised a credit, it has not been applied. I even had a disheartening experience today when I was on hold and my call got disconnected. This whole situation has been frustrating, especially being accused of lying about previous calls to cancel the service and dispute the charges. It's disappointing to feel mistreated as a loyal customer of nearly 2 years. If this issue isn't resolved promptly, I will consider switching my TV and cellphone services elsewhere once my contract expires in December [redacted]. The lack of professionalism and customer care has left a sour taste in my mouth, and I hope for a swift resolution.

I am experiencing a billing issue with Directv. After adding a second location to my account, the primary address information was removed, causing a loss of service at the primary location. Despite contacting customer service and speaking to multiple departments, I have been unable to resolve the issue. I need my primary service restored and a technician sent to the correct address. The old account number is [redacted]8, and the new ATT account number is [redacted]97. The primary address is [redacted] Wakefield Dr., Garland, TX [redacted], and the secondary address is [redacted] FM [redacted], Winona, TX [redacted]. The billing address is in Garland, Texas. I urge for prompt resolution of this Directv error.

As a military family, I contacted yesterday, 11/08/[redacted], to arrange a move with Directv. I learned I was ineligible for a move fee waiver due to having too many credits, amounting to $[redacted]. Despite my efforts to address billing errors, I was deemed ineligible. I've been a loyal Directv customer for 6 years, yet I felt disheartened by this experience. After enduring hours on the phone and multiple transfers without resolution, I was informed that cancelling my contract in January would only cost $30. Feeling unappreciated and undervalued, I am contemplating switching to another provider. It's disappointing how my loyalty was not acknowledged, leading me to consider moving to a different company based on my recent treatment.

I was a long-time Direct TV customer until I canceled my service in September [redacted] due to a job relocation. Despite updating my address, I received return equipment boxes at my new home, even though I had already returned the items. After being overcharged $[redacted].05 due to autopay, I contacted Direct TV for a refund. Despite assurances and confirmation of my new address by a representative, I was later informed the refund was sent as a gift card to my old address, which I did not use for payments. The gift card never arrived despite mail forwarding. A new card was supposedly issued, but this entire process has been unacceptable. It's disappointing that after years of being a loyal customer who has spent thousands of dollars, Direct TV would handle the situation this way and still expect my future business.

I need assistance with my account as my home is still under construction, and I am being billed for services I cannot use until December when I can move in. I want to keep my Direct TV service but avoid paying for services that are not being utilized. Please contact me at [redacted] to discuss resolving this matter. If we cannot find a solution, I may need to cancel the service and find an alternative when I relocate. Despite the delays in my home's completion, I appreciate DirecTV and hope we can reach a favorable outcome. You can also reach me via email at [redacted] I would prefer to have a conversation with a representative to address this issue promptly.

I have been experiencing ongoing issues with my Direct TV services since moving in 9 months ago. Despite multiple attempts to address overcharging and service interruptions, I have not received a satisfactory resolution. After a promised $[redacted] credit was not applied, and several scheduled call backs were missed, my frustration has only grown. Technical difficulties such as constant service interruptions, incomplete recordings, and menu display problems have further added to my dissatisfaction. The lack of competence among customer service agents, along with the challenges in navigating through support, have left me exasperated. The decline in service quality post-merger with AT&T is evident, and the disregard for customer concerns is disheartening. I am left with no choice but to consider escalating my complaints to regulatory authorities and seeking alternative service providers. My patience has been exhausted, and I urge for a prompt and effective solution to these recurring issues. Thank you for your attention to this matter. - P. Ross

I sold my home in April [redacted] and suspended my account due to living in a temporary apartment with Cox media package. After receiving a bill 6 months later for the old service address, I noticed an overpayment of $74.01 on my account. Wanting to extend the suspension until February [redacted] to keep recorded programs, I was advised to disconnect the account instead. After speaking to Chris on Oct. 20, [redacted], he assured me the issue would be resolved and the $74.01 credit would be restored, this did not happen. Contacting Directv again on Nov 3, [redacted], Melanie from Customer Loyalty was unhelpful and seemed to rush the conversation. Feeling undervalued after being a customer for 20 years, I was given limited options. Attempts to follow up led to being disconnected twice. I hope for a direct contact from Directv for clarity. - Cynthia

I am quite upset about the customer service experience I had recently. I called on Wednesday evening, November 7, [redacted], to report an issue. I was informed that I would receive a call within 72 hours. By Saturday evening, I tried calling again but ended up chatting online with Cindy, who mentioned she would try to resolve the problem. Today, November 12th, after over an hour on the phone, I was once again told that someone would contact me to schedule an appointment. I strongly believe that there should be a more efficient system in place to handle such issues promptly. Waiting 7 or 8 days for a call back is unreasonable. I expect better service. If this problem is not addressed, I am considering switching to another provider like Dish.

I recently requested a return label for a DVR box I need to send back to your company. The representative I spoke to, "Ryan," stated he couldn't send me one and suggested I find the nearest UPS/FedEx store to drop it off. However, the closest store is not within reach in my small town where we rely on pick-up services. Despite explaining this to Ryan, he continued to insist on finding a store within 10 miles. I confirmed with actual UPS and FedEx drivers that a return label is required for them to pick up the equipment. I am struggling with the return process due to the lack of understanding from Ryan. After requesting assistance, I was connected to another representative named "Butch." The challenge I am facing is the inability to access a UPS/FedEx store and the refusal to provide a return label via email. The UPS/FedEx drivers have confirmed they cannot pick up the equipment without proper packaging and a return label attached. As a loyal 20-year customer of Directv, I am disappointed with the current level of service.

I started a three-month account in September [redacted] at the special rate of $20 per month. After the promotional period, the price would increase to $40, which I informed the representative I did not wish to continue. On November 3rd, I attempted to cancel my DirecTV Now account before the rate change, but there was no live chat support available that day. I was able to reach someone via live chat on November 5th. Although I was told the $43.80 had already been deducted, the representative promised a refund. Despite receiving an email from DirecTV expressing their regret at my departure, I have yet to see the refund reflected in my account. My name is Sheila S.

Hello! I am writing about my Direct TV / AT&T account, number [redacted]29. Due to my recovery from throat cancer treatment involving radiation and chemo, speaking over the phone is challenging. I've noticed a $55.01 increase in my bill, expected but burdensome as an 80% disabled veteran. I've switched between providers like Century Link and Mediacom but am willing to stay with AT&T if the rate can be adjusted to $73.63. If not, I am open to returning the equipment per your instructions. Thank you. Dennis King, Major US Army (ret.), Chaplain, Prison Ministries.

I want to switch from DirecTV to DirecTV with internet, but my old account was not properly canceled. Even after I canceled special channels, I still got billed for them. The service I received was rude, nasty, and horrible. I spent 59 minutes on the phone last week being transferred from one person to the next, and no one could resolve my issue. I also spent 5 hours on the phone trying to figure out why I was being charged more than promised for my bill. I was promised a $30 discount, NFL access, and a $[redacted] gift card, but I did not receive any of these. Can someone actually help me here to close my old account correctly, charge me the right amount, provide the promised gift card and NFL access, and fix the issue with on-demand not working?

I am dissatisfied with our DirecTV service. The DVR list is now unorganized, making it challenging to find recorded shows. This issue led us to stop watching many of our usual programs. Moreover, our bill has risen noticeably. When I contacted customer service to address my concerns, the agent offered a discount package with fewer channels, which was disappointing. Despite being long-time customers, we are considering switching providers due to these frustrations.

I have been a DIRECTV customer in New Jersey since [redacted] and recently added service to my second home in Florida. Despite setting up an appointment for installation, there have been multiple issues with the technician not showing up as scheduled, leaving me waiting and frustrated. Even after long waits on the phone, the customer service representatives failed to address my concerns promptly and kept pushing additional services instead of resolving the existing problem. This experience has been disappointing compared to my positive history with DIRECTV in New Jersey. I value my time, even in retirement, and the lack of professionalism and efficiency in Florida has me considering switching to Comcast-Xfinity for my TV needs. The ongoing struggle to get assistance and the mismanagement of appointments have left me feeling frustrated and dissatisfied.

I have yet to receive my November bill from DirecTV, due on November 24. Upon calling 1-[redacted], I encountered a representative with an accent that was difficult to understand. Even after confirming my name and address, she requested additional personal information, which made me uncomfortable. I only require a duplicate paper bill to settle my November charges, as the original was not received. Typically, my bill arrives by the 13th of every month. Kindly send me a paper statement for November.

Subject: DirecTV DVR Update Issue I am reaching out regarding the recent DirecTV DVR update in August. Unfortunately, after the update, we encountered a problem where we could not access any recordings beyond the letter "D" in the list. Despite trying the "clearmybox" search as advised, this solution is only temporary and time-consuming. Initially, I was informed that an update would be released by the end of September. When I contacted support for an update and potential resolution yesterday, no new information was provided. I sought out an appropriate email address for customer support through online chat to directly address this issue with customer service. This DVR update has significantly impacted our viewing experience as we primarily watch recorded content. The lack of a prompt rollback or resolution to this issue is disappointing considering the monthly fee I have been paying. While I appreciate the gestures of apology and compensation offered by phone and chat support, they do not adequately resolve the ongoing problem. As a loyal AT&T and returning DirecTV customer, I hope to see improvements in addressing this system update malfunction. If the issue persists, I may need to explore alternative TV and internet service providers.

I had Direct TV installed last Friday. The On Demand feature wasn't working, so I called customer service multiple times. A technician visited on Thursday, but couldn't fix the issue, advising me to set up a box myself. They mentioned it might take three days for On Demand to start working. After hours on the phone with no resolution and many transfers, I still have the problem. I attempted to cancel today but faced similar challenges getting through. I simply want a refund and the equipment collected. This situation is becoming frustrating.

My 86-year-old aunt, Ruby Setzer, recently signed up with DirecTV on 11/8. The salesman, Mr. Tyreece Gossett, dealer code #XSNHU, assured her there would be no extra charge for mounting the dish on a pole. However, it took an hour on the phone to resolve the $50 charge issue. She still does not have access to Hallmark Mysteries as promised without any additional cost. Despite numerous attempts, Mr. Gossett has not returned her calls to address the issue. Ruby Setzer resides at [redacted] Lynn Drive, Gastonia, NC [redacted], account #[redacted]3, and can be reached at [redacted]. Resolving this matter is crucial for her, and she expects the promised Hallmark Mysteries channel to be added at no extra charge, as agreed. It is disappointing that despite contacting customer service, her account cannot be located, and she has received a bill promptly. This situation requires urgent attention and clarification. Ruby's niece, Phyllis Sarvis.