ACCT* *********On September *, **** I phoned to have my service moved to my new residen...

GetHuman-nicolfos's customer service issue with DirecTV from November 2018

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The issue in GetHuman-nicolfos's own words
ACCT* *********On September *, **** I phoned to have my service moved to my new residence. There was already a DirecTV dish at my residence* but your technician had installed it on a two by four (which wasn’t stable or safe), so I wanted it installed properly. I was told at that point that I would be charged $*** for the move (which I disputed and was credited $**). The only reason I needed a technician to come out at all was to properly install the dish that was already there. **Unfortunately, your technician was unable to perform any services at my residence when they arrived. They told me that the utilities needed to be marked and that I was responsible for setting that up. This appointment was on a Saturday, so I needed to wait until Monday to call. When I called *** they informed me that DirecTV needed to call. **I rescheduled my service and was told again by the DirecTV technician that I needed to call ***. I called with your technician present and was informed DirecTV should call as I would be responsible for any damages caused by them. I’m not sure if this is even legal for DirecTV to require customers to do this to avoid any liability. Secondly, I had to reschedule the service AGAIN* four hours of my vacation time wasted.**When the technician came on the THIRD service call, he was there for several hours and again was unable to complete the installation as he didn’t have enough concrete to secure the pole that the dish was installed on. This meant absolutely no TV service at all and another four hours of my vacation time wasted. The technician was able to come back the following morning to complete the installation and apologized profusely for my inconveniences.**When I received my bill this morning I noticed that I was still being charged for “moving the dish”, I phoned and after some hesitation was told that it would be credited. I used up * hours of vacation as well as time on my weekends trying to get this corrected because it was installed incorrectly originally by your company. I would like to know how DirecTV would like to compensate my time.**I look forward to your reply and a resolution to my problem and will wait until December *th before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me via email at *****@***.com or by phone at ***-***-****.**Sincerely,***Nicol Foster
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DirecTV

Customer service issue
Reported by GetHuman-nicolfos
Nov 8th, 2018 - 3 mons ago
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GetHuman-nicolfos started working on this issue
Nov 8th, 2018 9:31pm