ACCT* *********On September *, **** I phoned to have my service moved to my new residen...

GetHuman-nicolfos's customer service issue with DirecTV from November 2018

8 views | 9130 similar | 0 following
Help with my DirecTV issue
Next: our robot will wait on hold for GetHuman-nicolfos to get a DirecTV rep on the line!
Always use the GetHuman Phone to call DirecTV. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-nicolfos's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-nicolfos may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
The issue in GetHuman-nicolfos's own words
ACCT* *********On September *, **** I phoned to have my service moved to my new residence. There was already a DirecTV dish at my residence* but your technician had installed it on a two by four (which wasn’t stable or safe), so I wanted it installed properly. I was told at that point that I would be charged $*** for the move (which I disputed and was credited $**). The only reason I needed a technician to come out at all was to properly install the dish that was already there. **Unfortunately, your technician was unable to perform any services at my residence when they arrived. They told me that the utilities needed to be marked and that I was responsible for setting that up. This appointment was on a Saturday, so I needed to wait until Monday to call. When I called *** they informed me that DirecTV needed to call. **I rescheduled my service and was told again by the DirecTV technician that I needed to call ***. I called with your technician present and was informed DirecTV should call as I would be responsible for any damages caused by them. I’m not sure if this is even legal for DirecTV to require customers to do this to avoid any liability. Secondly, I had to reschedule the service AGAIN* four hours of my vacation time wasted.**When the technician came on the THIRD service call, he was there for several hours and again was unable to complete the installation as he didn’t have enough concrete to secure the pole that the dish was installed on. This meant absolutely no TV service at all and another four hours of my vacation time wasted. The technician was able to come back the following morning to complete the installation and apologized profusely for my inconveniences.**When I received my bill this morning I noticed that I was still being charged for “moving the dish”, I phoned and after some hesitation was told that it would be credited. I used up * hours of vacation as well as time on my weekends trying to get this corrected because it was installed incorrectly originally by your company. I would like to know how DirecTV would like to compensate my time.**I look forward to your reply and a resolution to my problem and will wait until December *th before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me via email at *****@***.com or by phone at ***-***-****.**Sincerely,***Nicol Foster

GetHuman-nicolfos did not yet indicate what DirecTV should do to make this right.

How GetHuman-nicolfos fixed the problem

We are waiting for GetHuman-nicolfos to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-nicolfos fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-nicolfos
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 9130 others
0 customers following this


GetHuman-nicolfos started working on this issue
Nov 8th, 2018 9:31pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers