I was with Directv for at least ** years. Periodically, I had my service ungraded. For...

GetHuman1487675's customer service issue with DirecTV from November 2018

9 views
 | 
8871 similar
 | 
0 following
Help with my DirecTV issue
Try having DirecTV call you again?
Always use the GetHuman Phone tocall DirecTV. We wait on hold and get a rep on the line for you faster and for free!
GetHuman1487675's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (a mon ago)
First: share to improve GetHuman1487675's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1487675 may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
The issue in GetHuman1487675's own words
I was with Directv for at least ** years. Periodically, I had my service ungraded. For the past several months of this year, i made several complaints about technical problems as well Customer Services' inability to address my complaints sufficiently. **Finally, on *******, I became so disenchanted with the quality of service, i decided to discontinue my service with Directv. I did not hesitate to Customer Services since i was so furious.* *I spoke with a representative about why i decided to discontinue my service. I was given instructions about how to return Directv's equipment. I returned the equipment as instructed .**During the month of August ,i made two payments for a total of $***. In October , i received a bill for ***.**.*This bill did not reflect exactly what this $***.** covers**Later, I was told that this bill covers the balance plus early cancellation fee. I challenge the accuracy of this bill i received in October . If i owe anything it would be for the balance. At this point, no-one has explained to me how i got a balance of $**.**. I vehemently challenge the early cancellation fee . I discontinued my service with Directv simply because the quality of service. **I need to speak with someone about this bill, particularly regarding the early cancellation fee. My phone * ***-***-****. Also, as requested, i provided my email address.
GetHuman1487675 did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman1487675 fixed the problem
We are waiting for GetHuman1487675 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would DirecTV email you?
This email address isn't valid
Follow this issue
See how GetHuman1487675 fixes it.
This email address isn't valid

DirecTV

Customer service issue
Reported by GetHuman1487675
Nov 4th, 2018 - a mon ago
I have an issue with DirecTV too
Not resolved
Seen by 9 customers so far
Similar issue to 8871 others
0 customers following this
Follow this issue to see how it gets fixed