How can I talk to someone about improving your customer service! *I recently spent * ho...

GetHuman-sondraf's customer service issue with DirecTV from November 2018

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The issue in GetHuman-sondraf's own words
How can I talk to someone about improving your customer service! *I recently spent * hours with a telephone Technician ( off shore). *She could only offer me a new remote after a *:** phone conversation. *Again I called your Tech line and again.*The third time I reached a technical *Support who spoke clearly and directly *And we got success in less than ** minutes. She spoke clearly and with confidence. This tech was such a professional. Unscripted and bright, intelligent and direct. *As a long time customer this professionalism is what I want.!*Otherwise AT&T has hired scripted *Robots. I should then shop around.*Please respond to my frustration, unless you can afford to lose another customer.
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Customer service issue
Reported by GetHuman-sondraf
Nov 2nd, 2018 - a mon ago
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Nov 2nd 3:10pm