First of all I have had to call numerous times with issues on my brand new account. Nea...

GetHuman-ericsara's customer service issue with DirecTV from September 2018

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The issue in GetHuman-ericsara's own words
First of all I have had to call numerous times with issues on my brand new account. Nearly every time I call, I speak to a customer service rep that has such a strong accent I have a hard time understanding them. The first rep I spoke to today and not only had a strong accent but so much background noise it made it almost impossible to hear him. I have had the service for just barely three months now and today our satellite TV stopped working. I have tried all the troubleshooting I can at home and then the customer service rep told me I had to pay **.** to send this box back shipping and handling. He said my warranty was expired. I was also told I could purchase a protection plan. This is a brand new service to me! I should not have to pay shipping on a defective product! Is this some sort of a scam to get more money out of your customers? I ask to speak to a manager and she hung up on me. I was on the phone for ** minutes! I am about ready to cancel my service pay the stupid fee that you guys are going to charge me and go back to Dish Network. I am disgusted with your company in this is not the first issue I've had
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Customer service issue
Reported by GetHuman-ericsara
Sep 24th, 2018 - 4 mons ago
I have an issue with DirecTV too
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GetHuman-ericsara started working on this issue
Sep 24th, 2018 8:26pm