I just got off the phone with DirecTV which I spent almost an hour of my movie watchin...

GetHuman-ddsstan's customer service issue with DirecTV from September 2018

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The issue in GetHuman-ddsstan's own words
I just got off the phone with DirecTV which I spent almost an hour of my movie watching time only to find out they couldn't fix my problem! I texted and ordered a movie on what my guide said was chanel *** at *:** Jurassic world and recorded it. At *:** I went to playlist to watch the movie and found that it wasn't there then went to guide and found all of my ppv changes were upcoming and I couldn't choose or watch any of them. Then I called DirecTV and got someone I could barely understand and was told she would have to transfer me to a tech. So I explained again the trouble I was having only to find out that I won't be able to record or watch any movie's on my guide and that it would take ** hours for it to start working again??? And I'm supposed to keep checking my guide to see if it starts working again? I've been a customer since **** and I buy at least * movie every Tuesday, some times * movies. I also bundled my att phone with FTC. I feel like I'm getting screwed. This is ridiculous and I'm about to cancel my service and try something else!
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I literally spent * hours on the phone today trying to get DIRECTV. I have a perk...just got directv can't get anyone from that service to help me
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Customer service issue
Reported by GetHuman-ddsstan
Sep 20th, 2018 - 6 mons ago
I have an issue with DirecTV too
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Sep 20th, 2018 2:40am