two wks ago I called directv for help. my tv screen was showing snow and the words no s...

GetHuman924598's customer service issue with DirecTV from July 2018

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The issue in GetHuman924598's own words
two wks ago I called directv for help. my tv screen was showing snow and the words no signal. After spending an hour on the phone and trying everything she said to do nothing worked. She then turned me over to someone else app was made for someone to come out he never showed up, another date was set for * days and again no one showed up. no one called and finally after * weeks without that tv on the **th I called and attempted to cancel my account. I don't know who I talked with because it took my hours to get thru to anyone. The same run around tonight trying to find out if my cancellation was taken care of. Was unable to get an answer. Also I want to cancel my auto bill pay enrollment. If u try to put through any amt I will have he bank put a stop payment on it however I will pay th past due amt but I want credit for the days I as without that tv. Just to let u know I am deaf and handicapped.
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DirecTV

Customer service issue
Reported by GetHuman924598
Jul 28th, 2018 - 10 mons ago
I have an issue with DirecTV too
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Seen by 4 customers so far
Similar issue to 3954 others
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Timeline
GetHuman924598 started working on this issue
Jul 28th, 2018 2:15am